Rent-A-CenterReviews of rentacenter.com

Attention Landlords One of my tenants rented a sofa from RAC. They caused damages in the hallway from bottom to top, removed a screen from top floor hallway window, which disappeared, to throw the sofa cushions to the first floor. Their insurance company wants to pay a verysmall percentage of the quotes to repair those damages.

Do not rent Ashley 2 piece recliner set Didn’t have it for a year. It’s already cracking in several places. So upset about this. The set is black I had to put Black gorilla tape on all the seats on the Couch. Paid 1,500 in 6 month same as cash. I Redecorated my whole living room. Who wants a taped up couch with a 65’ TV. Just sickening

I wanted to give the Rent A Center in Rapid City SD no stars but that wasn't an option. The payment amounts kept changing every time I made a payment but no one could tell me why. No one in that store knew what anyone else was doing with payments. You call one person would tell you one thing another person would tell you something else. My dryer wasn't working right, so I didn't make the payment and because they are supposed to fix your items as long as you are renting from them. I was told they would fix it when the payment was made. I made the payment and asked when they were going to fix it they told me they would be by at 5:30 today. My dryer is still not working right, no one from Rent A Center came by or even called to reschedule. This Rent A Center is a joke. I will be finding out who is higher up than the manager here and giving them a call, they need to evaluate the employees and the store. There was also someone else in complaining when I went in to make the payment. I looked the reviews up on the local webpage and they are only posting good reviews.

This is not my 1st time dealing with Rent a Center. The 1st time I was staying in another city and it was a pleasant experience. This store here in Marshall is a piece of work. I was faithfully paying my bill on time every month. No problem. When the Co-Vid hit and our jobs was shut down I ask is there anything I can do or file a claim to help with my payments. First the answer was no. Then I called corporate and I was told I could use the club if I wanted. Come to find out there was never a claim filed on my behalf. I tried to pay something on my account when I could and I spoke with the manager and explain. It was like she didn't want to hear it. Heard a conversation about me when I came in to pay something on the account to show good faith that I was trying. When I spoke with one of the area manager about that situation they both denied it. When I was able to return to work I immediately start working to catch up. When I went in to pay i said I would pay on my account every 2 weeks. Well the 4th time a payment was to be made my husband went in the store to make a payment the worker stated asking him how I get paid. If it was monthly then she can't accept my payment every 2 weeks. I informed them if it was a problem they could come pick up the merchandise. It's always one thing or another with them. I've had other merchandise I purchase and paid. I've also return a merchandise so I could be done dealing with this company sooner. Now you gonna tell me how to spend my money. I don't think so. Note to my self: never deal with this business again once this merchandise is paid off. Maybe a class for the employees need to be taught on customer service. If I could rate this company with a negative sign it would be a negative 5.

I went to Rent-A-Center in Ruston,Louisiana on Monday and they help me to pick out the merchandise that I was looking for which was a washer and dryer. They employee that was helping me explained to me that if I paid $10 that it would get me until the 24th for my payment in sick I would start paying monthly but in today 10/15 I stop by to confirm my delivery the employee tells me that my product cannot be delivered because I didn't pay enough money they would need $25 more dollars for delivery today I said no that's okay so she then proceeded to tell me will just pay $5 and you can get it today and then they called me and said they need a bill with my name on it since I own my home and they also need debit card information for automatic draft I told him I was not intetested in automatic draft and he said it's only for if you are late. I told him no sir because they keep changing if that's what was needed I should have been informed of that prior to my agreeing to get the product.Bad business unsatisfied customer.

I think RAC is the worst company to do business with. You pay a arm and leg for their products and when you pay them out you have no warranty. Bad company for the poor and we are the people that buy from them.

Rent-A-Center had a delivery on our culd de sac and the truck sped down the street like he was going to a fire. I was taking my 2 year old granddaughter for a walk and I had to push her into the grass. My neighbor and the mail lady were across the street from me. We yelled at him to slow down and he raised a fist at us. I called customer service and they hung up. I called back and asked for a manager. One never called back. BTW, I'm not a customer, nor will I ever be one! Here's the # I called 1-800-422-8186

i was giving a broken bed and i call ask why they brought a broken bed to me they promise get me new in 2 days it tooks 6 months still not bed we want and lost all money we paid for broken bed and top it off they suppod be bring new Mattress for my son bed i havent heard from them so i am not very happy with them