Rent-A-CenterReviews of rentacenter.com

My family and I had recently moved into a new home and needed couches as soon as possible. Every other place we looked at had a delivery date that was over three months out due to shipping delays as a result of Covid. We decided to go to Rent-A-Center and pick up a used set for a very affordable price. We even purchased the warranty just in case. About six weeks in, the first couch broke. It took over a week to get a repair man to come out. Another two months later, the second couch broke. I had had it at that point and went into the store to request a new set of couches Which was covered under the satisfaction warranty. I picked out a great set and had it set to be delivered. The day of they sent me a new contract for the couches. They were supposed to take $900 off for what I had already paid into the current set. The new price tag was $2000 if I had them paid off in six months. I was completely pissed off. I try to fight it with the company but they wouldn’t budge. That would mean that I would be paying $3000 for some basic recliners, and that’s if I would’ve paid them off early. I am so angry with the purchase. I’m still waiting to hear back from the repairman on the second couch, but no one‘s calling me back. Do not go with them and do not buy the warranty. Complete waste of time and money. The satisfaction guarantee it’s just a way to charge you more money if you are not satisfied with your current purchase ( or like in my case where your purchase constantly breaks and you want a replacement)

Got a tv from there and the screen quit working they are no help will be sending the other 2 items we are renting back to them will never ever rent from them again they are a piece of crap

Over 30 years in business, billions in generated revenue, non-existent customer service leaves one to wonder how this company continues to grow. After running into an issue with my employment due to the pandemic, I would be subjected first hand to some of the iniquitous business practices. I have record of my attempts to contact their coustomer service in regard to the insurance protection on my rental. The online messages were viewed, but never acknowledged. I have an entire folder of "you have the RAC guarantee to have a response in 48 hours" to which no response ever came. Trying to deal with an issue on receiving my unemployment benefits and the daily phone calls of " we need to know when you will make a payment" I relented to sleeping on the floor if they needed my used mattress to re-sale that terribly. After submitting my issue to the Better Business Burearu, I was forwarded a copy of the letter their "legal team" submitted in regard to my situation. This letter was was a personal attack on my personal financial situation and my character but above all, none of it was true. I couldn't believe what was written and submitted by the RAC legal team! With all of my documentation, I challlenged them to support one single claim made in this letter! Once again, no response. This company preys on convienience. After researching the company during my battle to save my mattress, the number of complaints against the company and their practices are over-whelming. The closer a person gets to actually owning their rental, the more aggressive the "re-claim" process. Watching the youtube videos of what lengths they go in order to reclaim used merchandise speaks volumes as to the commitment they have to their customers. They are quick to say "our practices are within the laws of each state" because on a moral compass there is no justification for how they threaten, harrass, ignore and demean their customers.

I lost my job and needed extra time to make a payment so I ask for upcoming Saturday it was ok but with late fee, ok on Friday I started to getting phone calls back to back even though I was stressed and hurt due to my step sons funeral I called on Saturday and ask to please hold it to Monday due to the funeral stress and the manager Brian from Renton store in Washington state wouldn't have it and wanted to schedule pick up on Monday so I said ok but when you guys open on Monday I will call the payment in and the pick up can be canceled that's when he said , no I wont accept any payments from you on Monday, WOW please people be aware of the scams rent a center does to people, go on offer up and can get better quality stuff for quarter of the price at rent a center.

Bought a bedroom set from rent a center 490 a broadway yonkers. The bed foundation broke due to poor assembling from their workmen, i call the store manager Ben he told me my bed set was still within the warranty he will order a replacement give him 2wks. Later I got a notification from my bank about a charge on my account for $150 by rent a center. I call the store and spoke to Ben the manager asking why my account was charged the said amount. He claim on order to place the order he apologize and will refund the amount. At the same time I was interested in getting a deep freeze from him, and he told me he will search to see if they have any. Moving forward 2wks came by i called still no update on the bed foundation, following week i call he is on vocation. I kept calling every week finally i got him on the phone he said he need me to send him a picture of the bed foundation he offer to give me a bed foundation until he get the correct replacement. They brought a metallic frame that you could pickup at a corner store on top of that i have to use a stool to get on the bed. I call him the following morning asking why he send me a spring foundation. He told me that it is temporary until he receive the order. I kept calling every week for update, he is either not in or he is off and they will relate the message for him to return the call. Finally i call again the same week he took the call. I said to Ben, i have been patient with you for the past couple of weeks and every time i call it is a different scenario where is the foundation? He then responded that the warranty is now up and he cannot get the frame as the manufacturer stop making that type of frame and my only option is to purchase another bed the audacity. On top of that he charge my card for the metallic spring of a foundation without telling me that he is charging me for a temporary spring. These people are a set of thieves. After they kept spinning me in circles their purpose was to keep giving me false information until the warranty was up. I call the head office to file a complaint their district manager apologize for the inconvenience and telling me there is nothing he can do about it been that the warranty was up and that i should have file a complaint prior the expired date. I said to him that the store manager already agreed to replaced the item why would i file a complaint if he showed interest in fixing the problem? Pedro the district manager claim he apologize once more and the only option his to send a "AY" company to look at the foundation and see what they could replace it with. It's been another two week trying to get to this district manage Pedro I call so many time all i kept hearing i must wait 48hrs from last week and prior to now still no phonecall still no resolution to the matter my $1500 went into thin air.

We got a side by side refrigerator and they damaged it bringing in house, tried to call about it and never got a call back. Worst service ever, high payments. We gave it back.

I have been a customer at Rent A Center for over 10 years, I have purchased and paid off several items, a couple of computers, beds and so on from the Rosenberg, Texas store. A couple of years ago, I purchased a Sectional Sofa on the "Pay and Swap" plan. I paid extra each month on this plan, and when the Sofa was paid off, we could turn it in and we would be given a new set. Well, just as I thought, when it was paid off, the stall tactics began!! First it was delayed due to the Pandemic. I would call every other month to check and still Nothing. I even agreed to pay over $ 500 for a new set, but nothing! It was to much to ask, even for a phone call once a month to keep me informed. The store workers were good at explaining that the final decision was up to Jason the manager. Later Levi, one store worker, helped me to understand, it was never going to happen as I was promised. Well, thanks for taking my money on a used Sofa, and for charging me extra. For the 10 plus years that I was a customer, I never missed a payment! You no longer have me as your valued Customer. Good Bye Thomas Kuykendall

I rented a recliner at Apopka, FL location on a Thursday and was told delivery would be Monday by noon. Did the contract and paid for 1 month rental. Needed it for my husband who had open heart surgery. I informed them about why I wanted a rental. Monday comes around and I call at 10am they tell me that they just got into the office and window for delivery was between 12 to 2 pm. Called about 1130 ish and the employee informed that he put a call to driver and he would call me back when he got a response. Called at 130pm was informed that the managers husband tested positive for Covid and I had to make arrangements to pick up the recliner. My husband was ready for discharge from the hospital at 100pm. They refused to refund me immediately informed that receipts will be mailed and cash refund will be mailed per manager instructions. Employee also stated ‘you will not be the first one to make a complaint’ and started laughing. He was not representing the mission or the vision of the company. Very poor customer service and I would be cautious on renting anything from this location.