Rent-A-CenterReviews of rentacenter.com

Danbury Rent a center is the worst. All employees are not properly trained. show up with no tools..have no management support and as a customer I feel bad for them. You get multiple contracts.. Lies about fixing damage on the floor..Someone needs to get it together. I have used them for over 10 years.. Its an all new low.

If I could give less than one star I would took money off my disabled husband's debit card approved him until they got his I'd guess they don't deal with black people. Then refused to accept his bank information for proof of direct deposit ironic they took his money haven't given back without knowing him yet after the id no no you can't have anything!! So obvious turning them in to BBB today

Not a technical person what I thought with myself rented sth thinking everything look good why not. now after paying few months I realized the real price of item is like less than half of early purchase option. It is a big rip off truly unbelievable it is like paying crazy APR on items you rent. Renting routine daily basis items shouldn't be that expensive. I never recommend this service excrpt for one month staging a house or event...

So it was said the couch I am trying to return was covered in dog hair, cobwebs and roaches which were lies. I have photos and videos proving this fact and yet I am being strong armed into keeping it and being forced to pay for something I am trying to return and I am being threatened with court or jail time if I do not continue to pay for it even though I have proof of what the couch actually looks like and proof of what the "dog hair and cobwebs" really was. Also I have searched and searched and even put a camera in the bottom of the couch and have yet to see a single roach. in fact I have haven't seen a single roach in my house! I am terrified to the point of having a phobia of roaches. But either way I am not trying to illegal keep the couch from them at all. in fact I even offered to bring it back to them myself.

If I could give them 0 stars I would. I like rent a center the company allows people basically an opportunity to have things they would normally have to pay for in cash how ever since 2020 when I first started my first agreement at 71st an Jeffery the entire staff minus delivery guys have been horrible experience. I called today to understand why my due date was offset by 4 weeks when i started it was 10 to start mind you I paid off my first agreement with them and they tacked on an extra $100 I said then I would never work with this store again. So by the time I got my items I was 4 weeks later and it was time to pay again which made no sense since I was under the impression it took so long because they had to order the furniture and when I called a week prior to receiving my items to find out why its taking so long they told me I would have to order it which is and other 3wks and up to 2 months or they said you can get the used items. I was thirsty so I said sure do I get a discount on the items they said yea yea real fast and placed the order and told me it would be able to be delivered in a week so yes 4 freaking weeks later the bill is due as if I even had something that last 3 weeks. My first order took 2 days to place order and get delivered so this was retaliation from before because I don't play that period. My due dates do not align with my pay dates and I stated that $6 fee extra every month no one will explain nor have they taken off or asked if I wanted it they are extremely unprofessional and should be evaluated for sure the way they answer the phones to the misleading statements ATTENTION PLEASE CLEAN HOUSE. I called back after manager screamed at me and assistant manager hung up on me to obtain the Managers name. He asked my name and I told him he deliberately said the manager will call you back Miss Jackson (as if I'm sorry Miss Jackson in the Song) Rude unprofessional unacceptable and I demand for my account to be moved to another store and they be looked into. I can't imagine how many hopeless people this store has mislead for sales and to be able to stay open. I called corporate in hopes of a solution in 24-48 hours but this issue is far from dead and the harassing if you are even 1 day late everyday until you pay is absurd and shows poor and unethical business practices.

Suckiest customer service and definently not an equal opportunity place because I'm self employed I cant be approved but I file taxes every year and they still wouldnt with my tax document this is a crappy place rent a center more like rent a shitter

Never shop at the linden Ave rent a center because I had a bike that got stolen that I rented from them and rent a center didn’t even have insurance on the bike the girl Jessica that works at the linden Ave is rude af

The store on loop 336 in conore has bad customer service.Plus they don't try to help you out to good.I never had trouble out of them till,Adam and Lisa left Lisa left .Also I got a Mattress from there they sent one out I kept telling them you couldn't lay on just one area you had to be in the center of it and hope you do fall off .,went you sat on it. Would go all the way down .Just a few days I got another that don't do it took me abiut four or five months to get a new one sad when it takes that long for them to do something the staff know is not good.there are a few good ones,Renee needs to go. I have been fighting with there for awhile on my dryer not drying well guess what them bring one out and don't work. I pay one it every month and that seem like want money but don't help right