Rent-A-CenterReviews of rentacenter.com

Wife wanted a livingroom set which retails for 2300 at the most places I looked. When we bought it, it was unassembled still in the boxes. Fast forward 80 some weeks I was late, came knocked on my door threaten to call the cops for Theft, after I told them I'm keeping the set at the time I had paid over 5000 for. I told them they were trespassing to leave which the refused. Will never buy from them again. I never seen my agreement, manager doesn't know who filled it out. Avoid Rentacenter at all costs. I am currently filing a law suit. Which is cheaper than my livingroom set.

I've been with rent a center for at least 9 years with the same manager on Utica Ave just this pass few months he left. The new manager was very disrespectful she sent one of the guys to my home with a letter threatening me about having Me arrested and that rent a center pressed charges on me . I was down to my last payment I always buy out . I called the store because the note she posted was in my lobby she was very nasty with her response she said sarcastically If I was embarrassed and that she intentionally put it so everyone can see it . That should not have happened to me there is always a professional way to do things . Granted that I missed one payment .

THEY DESERVE ZERO STARS. The store manager Jacob Lewis called me yesterday on 5/5 to tell me my bill was 2 weeks overdue when it was only a week overdue being I pay monthly. However, they would have been paid by 5/10. He did not like that answer and became rude “I can't wait that long” with an attitude. Well today my card was charged when it was NOT authorized. When I called, I was told I was on auto pay. Please tell me how I was on auto pay today but yet he called me yesterday because it was overdue which means yesterday, I was NOT on auto pay, and I never logged in my account except for the last payment I made last month. So, they illegally charged my card without my authorization and put me on auto pay manually from their end. DO NOT GET MERCHANDISE FROM THEM. Thank the gods I'm a few payments away from pay off so I won’t have to deal with these people anymore.

I don't like rent a center When you try change password you don't get a reset very well when trying to change it they are very rude and not only their intrusive trying reset it and try get you but things Very annoying Very harassing you need to pay your bill and then my door to my dishwasher was broken let me get another one and had to have me pay off which is a complete rip off and they won't let make payments arrangement can't pay it Don't ever rent from them they are rip off I like Aaron's better

El trato que le dan a sus clientes es pésimo e irrespetuoso . Llaman a cobrar 10 veces en un mismo día y lo hacen con una grosería única irrespetando al cliente con malos tratos . Da pena esta empresa

Worst customer service in springfield missouri I highly recommend checking ur other options

My Mother passed away, and I just had her services three days ago, and the manager at Rent-a-Center kept harassing me about making a payment or picking up furniture and that I had not returned calls. I dealt with my other creditors who gave me time to respond, made arrangements to talk, and were patient with getting to them. Continued to harass me that I had not called her back. They even came up with payment options. This lady Tiffany at Rent-a-Center told me that when her mother passed she still had to pay her bills and she harassed me about time dates and times over the past week that I had not called back. Continued to text me before during and after my mother's services, "unfortunately you have not made your payment." Really?!!! Who does this? Please get her customer service training to address these types of issues appropriately. I asked to communicate with District Manager, she said there is no one except her to deal with as a franchise owner. Rent a Center Corporate, please help!

We have been customers for 13 months. We've spent about 11000 dollars. Since we became customers we have gone through several managers. The first 2 were totally inept. The 3rd one seemed very competent however on 3 occasions we've made payments that have vanished. According to them. The first two were credited to us because they erred. The third one is in dispute and they have inconvenienced me. The amount in question is 250 dollars. In addition we paid for a TV for 5 months that we'd returned. We've always been polite. However today they simply lied to us. The regional manager who's name is Eric has not called me. I've asked Jason the only employee at the store to send him messages and he simply ignores them. I would not use rent a center. We've never used them before and will never again. They are incompetent liars and there is so much turnover that noone seems to know anything. They also treat paying customers like garbage. Again. We are the ones that have been inconvenienced. Not them. We work hard for our money and being treated like this is ridiculous. One payment I made over the phone to Jason the next day the manager called me and asked if it had gone thru on my end. I laughed because it had the moment he charged it and he said it had.