RenoFiReviews of renofi.com

Josh at RenoFi was fast, responsive, and very helpful in our loan process. The entire experience was a couple of weeks and much easier than expected. A+

Josh was really helpful in answering our questions timely and efficiently.

UPDATE: Renofi followed up with me to tell me that they had "escalated my issue" and that a manager would look at the problems doing our work, and that I'd get a follow up call soon. I never got a call, and when I followed up on it myself, I got zero response. I have to move my review from 2 stars to 1 star. ORIGINAL REVIEW: Renofi turned out to be more hassle than it was worth and made mistakes along the way that are going to perhaps cost us thousands of dollars. After initially uploading my documents, I waited three weeks with no response. After following up, I was told that my file needed to be transferred to another customer assistant. From there, the process went fairly smoothly. We were well qualified and easily qualified for the amount we needed, which included a contingency built in by the builder. I was assured by the Renofi agent that the contingency would be built into the loan, because both our credit scores and the value of the house left our loan well below the 90% threshold. Unfortunately, that's where things got bad. Renofi never checked with the actual lender they referred us to, and (at least according to Renofi) that lender had a policy to not approve loans for above the exact estimate amount. So despite the fact that our builder included a contingency AND that we would have qualified for the additional funds including the contingency, we were only allowed to borrow the exact amount of the loan. When I contacted Renofi about this, we were told that they "didn't know the lender had changed policies" and there was nothing they could do. I contacted the lender and was told by them that this was the exact amount quoted by Renofi and their appraiser, so they couldn't give me any more. I'm honestly not sure who is lying to me. After informing Renofi of the mistake, I was told thatI could, of course, apply for a personal loan (at a MUCH higher rate and a significantly shorter repay time) for any contingency. So now I'm left feeling scammed. In the best reading of this situation, Renofi didn't do their due diligence and I'm left to pay. In the worst reading of it, they underrequested the amount I needed in order to put us under the gun so they could get a higher rate loan for any contingency. Either way, the advantage I assumed I was getting by being able to keep our initial loan rate and financing only the renovation was not worth the hassle caused by Renofi. I wish I could write something better, but it is what it is.

RenoFi is genius! We’re doing a major renovation of our home and RenoFi has been awesome. They offer great renovation loans (we opted for the flexibility of the RenoFi HELOC), their website and portal are intuitive and easy to use, and, perhaps most importantly, they have Josh Kelly - our renovation advisor and master of his craft: accessible, friendly, and extremely helpful. If you’re considering a home renovation, call these guys!

Ruben T. and Demi V. were outstanding. Ruben is courteous, knowledgeable, and very patient. He did not pressure me to use RenoFi, but he did answer all questions truthfully and checked in with me occasionally to check on our status as we completed the requirements needed to obtain our loan (permits, contractor selection, plans development, etc). Demi was very helpful in accomplishing some short timeframe requirements to successfully jump a couple of hurdles. I have already recommended RenoFi to other homeowners considering renovations and my original mortgage broker who could not find a suitable HELOC through local banks.

Josh was great and made the experience a smooth one. Appreciated his help!

Overall we had a large project and needed a lot of funds. Renofi really helped us with clear communication of our options and good recommendations. I would definitely use again.

The process was easy and clear. Josh listened to our needs and presented us with great options to meet those needs. Josh did a great job communicating with us each step of the way.