Pamela R.
Always a Bit Skeptical
I reached out to RenoFi twice-first I spoke with Jacob and he went through several of my options for when I was ready to move forward. He followed up a couple of times and later let me know that he was going to put my file aside and to reach out if I decided to move forward. I love that he wasn’t pushy or arrogant! When I reached back out I was paired up with Calli. We had a call and updated my needs and options so I knew what to do to move forward. Their portal is fairly easy to navigate, though I had to upload several items twice-they just disappeared. At this point I was contacted by Jessica to complete some final outstanding items and get those submitted. My single star deduction comes from late and missed calls. Nothing major as I could still get in touch, but if a call is scheduled it should be on time and contact made of any issues. Jessica did a great job updating me each step once I got started! I’m happy to say that my loan was funded today (just one day after I finalized my paperwork and application with the lender) and I’m excited to move forward with some much needed updates for my 100 year old home! I opted for the personal loan over home equity. Yes the rate is higher, but the goal is to combine them once mortgage rates decrease enough and the difference in fees made much more sense! Thank you Jacob, Calli and Jessica!!



