Sharonda C.
This company is a rip off!!
Don't ever purchase hair from this company if you decide you want to return it or just don't like the hair. My daughter purchased a few bundles of hair extensions on this websight and once they arrived she decided to return them because she wanted longer hair so we sent them back to FedEx on October 9th and paid $15 to return the hair. We also never even opened up the package so once they received the hair they decide to charge my daughter $70 for some type of shipping fees and whatever else they decided they wanted to charge! I've been ordering hair for years and never in my life heard of a company charging this much because we decided to return the hair. I'm not sure if this company in the US or what but their basically stealing your money from people so please I repeat please do not buybhair from this company and no matter what their response is too this message I'm leaving it doesn't matter because it's still a rip off what their doing to customers!! I wish my daughter had read the negative reviews before she decided to buy the hair from this sight!!! SMDH!!!
Response from Remy & Virgin Hair ExtensionsOct 18, 2025
Hi Sharonda, We completely understand your concern and truly value you and your daughter as customers. However, please note that the refund was processed strictly in accordance with our Return & Refund Policy, which was agreed to at the time of checkout. As clearly mentioned in our policy, shipping fees and transaction/processing fees are non-refundable. These charges are incurred by the payment processor and carrier, and therefore cannot be recovered once the transaction has been completed. For your reference, you can review the full policy here: 🔗 https://remyandvirgin.com/policies/refund-policy By placing an order on our website, you acknowledge and accept these terms and conditions. Our Return Policy outlines the exact circumstances under which returns and refunds are processed, ensuring transparency and fairness for all our customers. We truly regret any inconvenience this may have caused and appreciate your understanding in this matter. Thanks REMY & VIRGIN