Shauny
Full of nits
Most of the hair is beautiful, I’ll start there. I bought 5 bundles and a closure, and overall the texture and look were nice at first glance. That said, one bundle and the closure had nits. The shorter closure was especially bad, full of tiny white beads stuck along the shafts. At first I thought it was product or debris, but after closer inspection, they were nits. Dead, but still nits. That’s unacceptable at this price point. For context, I purchased the hair in October and didn’t install it until March. The bundles stayed in their original packaging the entire time. When I finally used the shortest bundle to make the wig, that’s when I saw the issue. So this wasn’t something that happened after use, it came like this. I understand this is marketed as raw virgin hair, but that doesn’t mean it should arrive unclean. At minimum, it should be properly sanitized before being sold. I spent over $1,000 and expected better quality control. Also, the hair sheds quite a bit after washing, which is not what I expect from new hair. At this point, I won’t be ordering again. I’ve unsubscribed and even blocked their emails. The experience gave me the ick, and I’m honestly not sure I’ll even wear the wig. It feels like a waste. I don’t recommend this company. There are better options that take the time to properly clean and prepare their hair before selling it.
Response from Remy & Virgin Hair ExtensionsMar 29, 2026
Hi Shauntay, We’re truly sorry to hear about your experience and appreciate you taking the time to share such detailed feedback. We’re glad to know that you initially liked the texture and overall look of the hair, but we completely understand your concern regarding the presence of nits .That’s certainly not the experience we want for any of our customers. As a brand that specializes in raw virgin hair, we do not use chemical processing or harsh sanitization methods that many companies rely on to strip the hair completely. Instead, each bundle is carefully cleaned and inspected by hand to preserve its natural integrity. That said, because this process is done manually, there can unfortunately be rare instances where a few nits may be missed during inspection. We sincerely apologize if that was the case with your order. we take that feedback seriously.We also want to mention that we do offer exchanges in situations like this, provided the product is returned unused and within our return guidelines. Had we been notified earlier, we would have absolutely worked with you to arrange a replacement. We’re truly sorry that this experience led to such disappointment, and we regret that we didn’t have the opportunity to make it right for you at the time. Thank you again for your honest feedback—it helps us continue improving our quality control and customer experience. Warm regards, REMY & VIRGIN Customer Care