RemotePeopleReviews of remotepeople.com

From an employee perspective Horizons is truly shocking. I have never in my 20 year career experienced anything like this. From onboarding (took weeks to provide my contract) to working with them - had to chase for my P60 for two months - to off boarding (no one can even tell me what’s going on) it’s the most horrendous employee experience ever. Enquiries go unanswered for days, sometimes weeks. No one seems to know what’s going on or who is responsible for what. Speaking to my colleagues, I’m not the only one experiencing this. I would never ever work via them again.

Based on "raving reviews" about price, I'm very confused. We got a quote of $5000 per employee, plus the monthly fees, which were higher than the advertised prices on their site. And since we were looking for people that take six months to train, Horizon's 12 month "non-approach clause" wasn't very comforting. In case others don't know why that's important: Imagine Horizons sending offers to our people they placed with us to be placed at other clients. We would pay them $5,000, monthly fees, spend six months training them and six months later Horizons could poach them. And we'd have to start over. The sales funnel was painful. Two people from Horizons and two from a "recruiting partner" were on endless emails. Passing us to a recruiting partner felt like they just wanted to become a middle man. Perhaps that's why the price was over twice as expensive as the next competitor. I don't know about that, but what I do know is that the experience was not good and wasted our time. Now, before anyone starts asking for apples to apples comparisons, let me state that we got offers from two other reputable EORs for far less upfront, a little higher monthly. We took the higher monthly. And we have been happy with our staff and the company we ultimately went with.

Horizons has good presence all over the world and the fact that they focus a lot on providing local expertise to companies who are hiring in foreign countries, makes them stand out. Their local teams are well equipped with detailed knowledge about payroll, taxation and compliances. Smooth onboarding, efficient support teams and expert local teams. These make for a great combination.

Our experience with Horizons was smooth. As we looked to grow our presence in Asia, the support from their team made the process a whole lot simpler than other providers I had shopped around with. Transparent pricing, no hidden fees and local insight on compliance that would have taken us ages to sort out ourselves!