RemotePeopleReviews of remotepeople.com

The experience since on-boarding has been disorganized. My pay was not correct for a long time and they had to arrange back pay which was not resolved correctly the first few attempts resulting in more confusion. The calculations never seemed to make sense either. There wasn’t clarity over how things were calculated and no evidence or explanation made sense. There was a ton of back and forth on a simple salary adjustment and I was owed back pay for months. To be honest, I’m still not 100% certain that the calculations were squared and I am indeed paid what I am supposed to be, but it’s too much time and a burden to reopen the issue and not have a satisfactory explanation. Also, my expenses in the system did not have an approver and those became delayed for a long time after an expensive business trip. All around it’s been really disorganized. Staff are fine in interactions but it’s a volume business that is fragmented and not vertically integrated so first line of service doesn’t answer payroll questions and things take a long time to get resolved. They also asked me to complete this survey and offered compensation for posting. I’m posting anonymously for real experience.

Im a US employee and started a few months ago in my role and it was like pulling teeth to get my benefits set up with them. I still have not received my 401k information which in my offer letter states it starts right after hire date. I know they used a third party vendor, but something needs to change.

lack of support, long period of answers, lack of documents

您好， 從入職以來一直未獲得貴公司的任何協助，包含年假如何請？以及貴公司對於請款單據部分也不熟悉，從未獲得協助。

My experience with Remote People has been extremely disappointing, from the handling of my work permit and visa procedures in Thailand to the lack of proactive communication and coordination throughout the process. What should have been a straightforward onboarding experience turned into a long, frustrating and unnecessarily complicated journey. My employment with Bridor was delayed by months, following an already confusing recruitment timeline. After initially being informed that the position would be postponed due to a hiring freeze, I eventually had to navigate further delays involving visa formalities, external service providers and a frustrating lack of clear ownership. Remote People presented itself as managing the process, yet parts of the work were delegated to another provider, ATA Services. From my perspective, this arrangement created more confusion rather than delivering the smooth, professional support one would reasonably expect from an HR and global employment specialist. Communication and follow-up were not proactive enough for a process as critical as obtaining the legal authorisation to work in a foreign country. When someone’s employment, relocation arrangements and professional commitments depend on these formalities, simply passing responsibilities between different parties is not good enough. The payroll and Thai personal income tax arrangements also raised questions that required further clarification, particularly regarding the relationship between the wording of my employment contract and the actual salary deductions. To be fair, Bridor’s HR team eventually acknowledged the difficulties and apologised for the delays. However, that does not erase the stress, wasted time and unnecessary complications caused along the way. My main criticism is simple: accountability, communication and proactive case management were not at the level I expected. In international employment, these are not optional extras; they are fundamental to the service being provided. If you are an employer or an employee considering Remote People, I strongly recommend asking very specific questions about who will actually handle your case, which external providers will be involved, who is accountable for delays, and how payroll and tax arrangements will be explained. Remote People is supposed to simplify international employment. In my experience, it did the opposite. This review reflects my personal experience. Unfortunately, the onboarding process was a lesson in how much difference proper coordination and genuine ownership can make.

So disappointed with Remote People,lack of responsibility, unprofessional

So disappointed with remotepeople. We will be looking for a new EOR as soon as possible. They were quick to set up but other than that, it’s been a nightmare. You would think contracts would stay the same if you hire in the same country, but they vary everything, even the holidays the sign. I made the mistake of not double checking their work and now we have people employed in the same country for the same company with different holiday allowances. The talent service was awful. Completely ignored the brief. I sent a target profile and the recruiter asked their boss if they were available… despite me asserting they looked too senior and didn’t meet the role requirement. It was the only profile shared in a week and they then tried to claim they had ‘no idea’ it was the target profiles boss. Strange coincidence. Then heavily pressured us with sales tactics. It felt wholly unprofessional. I shared some feedback asking to raise a complaint, they ignored it. Followed up and just got a response saying ‘yes, I received it’. I asked them to send invoices to our finance email, they refuse to do so and are now trying to charge a $600 late payment fee. We’re now looking for a new EOR, I am so beyond disappointed. Please don’t bother.

Communication is late and not easy, They are dealing with EOR in Egypt named ( BOD) which is not answer the calles all the time and I sent a complain by email before, as well I asked my contract to be signed they replied no stamp, and till now no communication about medical insurance, Thanks