RemotePCReviews of remotepc.com

Absolutely the worst customer service I’ve ever experienced in my life. It takes them an unbelievable month or more to reply—when they even bother. I canceled my account by disabling auto-renewal, but they still had the audacity to charge me for another year. When I reached out to their so-called “customer service,” they claimed I never canceled and should have received an email confirmation. I told them I disabled auto-renewal, but of course, they have no records of that—how convenient for them. This nightmare has been dragging on since May 2024. It’s now October, and guess what? Still not resolved. In that time, I’ve disabled auto-renewal three separate times, only to find that every time I check, they’ve re-enabled it. This company is nothing but a scam, blatantly ripping off customers and lying about their practices. This company should be shut down for these predatory tactics. Avoid them at all costs if you don’t want to be trapped in this endless cycle of fraud.

Prepaid and signed up for 2 years of their service and when downloaded their portal the account was instantly suspended and personal information and list of other computers associated with that computer was provided in a screen shot, very unprofessional, not very safe for clients computer information. Now waiting to see if they are refunding the money or if its a dispute to the credit card company.

A terrible experience, but I believe it matches the price they charge. The RemotePC attended mode works only when it feels like it; sometimes the client has to open and close it several times to get it to work (which is very uncomfortable for the person accessing it as it shows we don't use good tools). It doesn't work on Windows 7, the RemotePC Host doesn't update automatically, you have to update it manually on the website, and it seems I'm not the only one with these issues. However, the support team implies that the problem is with your machine or the client's, and they simply do not improve this aspect. These are problems I have never had with competitors.

I have had this software for almost 1 year and use it very irregularly on a personal level (Less than 10 times a year) to connect my Home PC to a work laptop. I thought I had bought the software outright for $80, which is steep for something similar to a free app that comes with Windows (Remote Desktop) but it was slightly easier to use. I have just received notification however that it will be charged AGAIN this year at $100!!! This is not high quality, tool dense software like Photoshop, or a AAA rated console game, it's a remote connection software that is slightly easier to use that Microsoft Remote Desktop. It is definitely not high enough in quality or complexity to warrant "software as a service" pricing. Especially with a 20% increase in 1 year!! This is nothing but a cash grab and is absolute theft. DO NOT GIVE THESE PEOPLE YOUR MONEY!!! Edit: No, I won’t email you about these “issues” because they are not issues, they are your scummy business practices of trying to rip off your customers. Your practices and ethics are a disgrace.

yo tengo idrive contratado para las copias de seguridad, hacen alguna promo por ambos servicios si contrato remote PC, estoy probando la version gratuita de remote y evaluando

We’ve had a ticket open since May of 2023 regarding automatic updates not occurring. Whenever we have an issue, the team loves to tell us that our version is not the latest so that they can push off issues. Their software still does not automatically update, it’s been over 8 months and multiple check-ins on the same, and they apparently quietly close tickets without responding. I’ve asked to speak with a manager at least 3 times over the course of 8 months and no one has reached out. I really doubt they would be helpful, but I would really appreciate basic service regarding a basic issue sooner than 8-9 months and ongoing.

Es realmente malo, cuando de milagro logras conectarte con un equipo al rato tira errores, lo probe en windows y en linux y definitivamente NO FUNCIONA

I use "RemotePC" to help remotely my family and friends, in the past I've used others softwares since when this softwares type is born, (I'm over 60' old), then I've choose this software for its propertys and its cost (low) respect to others, I've seen reviews of others people and common negative phrases is: this software is slow, it can't connect with...., it lach in retarding reading and commands, it fail to connect to... Guy this is a common issues in this type of softwares! All software for remote desktop has problems, what You have to see is the security, and if the ui in errors case is stuck and You have to kill a process or this software with "CTRL+ALT+CANC". Step 1 security: You keep in mind this, the first and dangerous malware of Your PC is... YOU for first, in the beginning You have create a complex password? second, Have You activated a unattended control? if Yes have You create a complex password? have You activated a 2fa? Step 2 connections: I've installed this software in this time on 10 Pc's in lan and over internet, with gigabit connection and simple adsl on various type of hardware, good 8 of 10 then on these 2 I've analyzed the problems, on the first ( intermittent connection lan mode ) the cause is the processor Too old, intel pentium dual core! On the second, the cause is the card lan (is old). Conclusion: if my first test had started with these last two PCs, what would have been my opinion on this software? The advantages is best of the (little) bugs, with it You can see who is online, connect instantly, build a shortcut on desktop for every Pc's, copy and paste for files and text, and much more, exist a try for fifteen days, exist a exhaustive online control panel with all Your need, in this You can see activity logs and manage completely You account, payment change email, account modify, cancellation etc. I had a lot of problems with ALL remote desktop software, but with this in this time nothing for renounce it! You can FREELY try it! If not satisfaced You can delete the account! -------------------------------------------------------------------------------------------------- Utilizzo "RemotePC" per aiutare da remoto la mia famiglia e i miei amici, in passato ne ho usati altri software da quando è nata questa tipologia di software, (ho più di 60'), poi ho scelto questo software per le sue caratteristiche ed il suo costo (basso) rispetto ad altri, ho visto recensioni di altre persone e le frasi negative più comuni sono: questo software è lento, non riesce a connettersi con...., rallenta la lettura e i comandi, non riesce a connettersi a... Ragazzi, questo è un problema comune in questo tipo di software! Tutti i software per desktop remoto hanno problemi, quello che devi vedere è la sicurezza e se l'interfaccia utente in caso di errori è bloccata e devi terminare un processo o questo software con "CTRL+ALT+CANC". Passaggio 1 sicurezza: tieni presente questo, il primo e pericoloso malware del tuo PC sei... TU per prima cosa, all'inizio hai creato una password complessa? secondo, hai attivato un controllo automatico? se sì, hai creato una password complessa? hai attivato una 2fa? Passaggio 2 connessioni: ho installato questo software in questo periodo su 10 PC in lan e su internet, con connessione gigabit e adsl semplice su vari tipi di hardware, buono 8 su 10 poi su questi 2 ho analizzato i problemi, sul primo (modalità lan connessione intermittente) la causa è il processore Troppo vecchio, Intel Pentium dual core! Nel secondo, la causa è il scheda lan (è vecchia). Conclusione: se il mio primo test fosse iniziato con questi ultimi due PC, quale sarebbe stata la mia opinione su questo software? Il vantaggio è migliore dei (piccoli) bug, con esso puoi vedere chi è online, connetterti istantaneamente, creare un collegamento sul desktop per ogni PC, copia e incolla per file e testo e molto altro, esiste una prova per quindici giorni, esiste un pannello di controllo online esaustivo con tutte le tue necessità, in questo puoi visualizzare i registri delle attività e gestire completamente il tuo account, l'e-mail modifica del pagamento, la modifica dell'account, cancellazione ecc. Ho avuto molti problemi con TUTTI i software di desktop remoto, ma con questo in questo momento niente per rinunciarvi! Puoi provarlo GRATUITAMENTE! Se non sei soddisfatto Puoi eliminare l'account!