RemotePCReviews of remotepc.com

I'm a licensed RemotePC user. I used it on AnyDesk. This was the first time I'd ever heard of a payment detail called HOSTS OVERUSE CHARGES on RemotePC. They tried to charge me $120 without my knowledge, but they couldn't because they used a virtual card. The program is good, but I feel cheated because they never shared any information about the extra charges.

Switched from anydesk to remote pc . Within 2 days it become obvious product has a serious flaw that makes it unfit for purpose for providing ad hoc attended support. Unfortunently I didn’t notice it while testing / trialing . Every time you get a customer to run their attended access app it re-downloads behind the scenes some 60+ mb . Even if they did the same on a call 20 min earlier . 25mbps network it takes nearly 60 seconds before it is functional . 10mbps or slower it’s minutes . When I asked support for a solution workaround their response was : your clients need faster networks . The product once running is fine ; good even. Getting to that point can be a serious frustration . What is most annoying is this is not a difficult technical problem to overcome if they wanted to solve it . All their competitors provide a single file executable you can pre distribute to suit your needs . Even a download once solution , which I originally assumed remotepc was , would be acceptable . Edit: I tried to reach out to PR before writing this review and I still have no reply from them, or from support who told me to go pound sand. I don't think their outreach in the reply below is in anyway sincere. I've since switched to something else; I have a product to support and unlike RemotePC I take that responsibility seriously.

The software is functional, but several persistent issues have significantly affected its usability over the years: Frequent Disconnects and Freezes: The software disconnects often. Even more concerning are the frequent freezes, which force you to disconnect and reconnect manually. Erratic Connection Behavior: Occasionally, when attempting to connect to one computer, the software mistakenly connects to another. This causes display distortions and erratic mouse movements. Platform Inconsistencies: Surprisingly, some features work better on the iPad app than on the PC version. Although the PC setup offers more customization and a working mouse scroll wheel, its overall reliability is lacking. Scalability Concerns: With 100 licenses in use and support provided for over 30 companies, these issues can become increasingly problematic. Overall Sentiment: Despite the low cost, the growing number of issues—especially the frequent disconnects and freezes—suggest that the software may no longer meet our needs. We’ve been using it since COVID, but it has deteriorated to the point where discontinuing its use is being seriously considered.

Had RemotePC for over a year now and still get a lot of use out of it alongside other similar options. Giving it four stars as it works pretty well for a very low price as an alternative to TeamViewer and very easy to use. Doesn't get five stars as it is a bit buggy, often mucking about with keyboard shortcuts for other Windows apps while it is open. It also occasionally drops the connection but easy enough to reconnect. I got RemotePC to manage a bunch of my own remote PCs, where Remote Desktop doesn't suit due to HASP and other USB devices not working and TeamViewer gets very expensive where you need to manage a bunch of PCs. I still also have a single professional copy of TeamViewer which works a bit better for client remote support, though it is also increasingly becoming blocked by IT security. Edit: constant connection problems since writing this review, will be ditching this and looking for an alternative. Changed to two stars.

A terrible experience, but I believe it matches the price they charge. The RemotePC attended mode works only when it feels like it; sometimes the client has to open and close it several times to get it to work (which is very uncomfortable for the person accessing it as it shows we don't use good tools). It doesn't work on Windows 7, the RemotePC Host doesn't update automatically, you have to update it manually on the website, and it seems I'm not the only one with these issues. However, the support team implies that the problem is with your machine or the client's, and they simply do not improve this aspect. These are problems I have never had with competitors.