RemootioReviews of remootio.com

Finally a product that works as it advertises and has been flawless for 6 years now. Just bought a new house and fitted a series 3 after great service from the Remootio team. The only company that I have emailed and received a reply within 24 hours with a relevant answer to my question and that is every time I have emailed not just once. Very impressed. Steve

After contacting customer support for a few questions, the product works flawlessly! Their staff was responsive and timely with my questions and their solutions, something that unfortunately is rare these days. I highly recommend this remote!

I purchased the Remootio 3 a bit over 18 months ago. Pretty much from the beginning it never worked properly, Issues ranged from annoying to major security risks. Annoying issues include it CONSTANTLY connecting and disconnecting from Bluetooth even though my phone was only 10 meters away sitting on a bench. Due to this I have left Bluetooth permanently disabled. Bigger problems included it not opening when you enter the inner perimeter, so you have to manually open it with the app. Once I drive into the garage, I manually close the door, only to have the door auto open by itself 10 minutes later as the app has only just detected me entering the inner zone. This scenario has occurred at least 4 times. The major security issue is it has opened the garage door on 6 or more occasions about 5 to 20 minutes after I have left home and am between 8 to 25 kms away, if I had not heard the app notify me the door had opened then my door could have remained open all day while at work. I have contacted tech support many times with this major issue, sent log files at least 3 or 4 times, with zero resolution. I requested a replacement or refund multiple times each time the request was ignored. All they respond with is suggestions I have already tried or to tell me no one else has this issue. Do to this major issue the auto open is now disabled and the Remootio is now just a very expensive manual door opener. Below is one of my emails to them from last year. Hi, Just to let you know once again my garage door opened 10 minutes after we left and when no one was home. On Saturday Feb 19th at 12:37:23 my wife and I both left together. Sat Feb 19 12:37:23 2022 - Phone is not inside the auto-open zone Sat Feb 19 12:37:23 2022 - Left outer circle Sat Feb 19 12:37:23 2022 - Left inner circle Then 10 minutes later when we were about 8 kms away at Aldi I got a notification on my phone that the door opened. Sat Feb 19 12:47:18 2022 - Auto open successful Sat Feb 19 12:47:15 2022 - Phone is not inside the auto-open zone Sat Feb 19 12:47:15 2022 - Left outer circle Sat Feb 19 12:47:15 2022 - Left inner circle Sat Feb 19 12:47:13 2022 - Entered outer circle Sat Feb 19 12:47:13 2022 - Phone is inside the auto-open zone Sat Feb 19 12:47:13 2022 - Executing auto open via internet ... Sat Feb 19 12:47:13 2022 - Entered inner circle The above information is 100% wrong we were not home and there were no phones at home with the Remootio app installed. Sat Feb 19 16:14:37 2022 - Remootio operated from within the auto-open zone Sat Feb 19 16:14:07 2022 - Remootio operated from within the auto-open zone Sat Feb 19 16:13:39 2022 - Phone is inside the auto-open zone Sat Feb 19 16:13:39 2022 - Executing auto open via internet ... Sat Feb 19 16:13:39 2022 - Entered inner circle Sat Feb 19 16:11:56 2022 - Entered outer circle We arrived home at 16:13 Remootio claims it executed an auto open at 16:13 this is not correct the door did not open. I executed a manual open at 16:14 via the app. Due to this happening once again I have no choice but to remove the Remootio and not use it again as it is a serious security risk. I am not happy at all with the operation of the Remootio, and I am very disappointed that you will not offer a free replacement.

I received this device but to my great disappointment it had a fault out of the box. I am an electrical engineer and with a bit of fault finding worked out what the issue was. Please be aware that this might be an issue with other devices in your inventory. The output terminals were not connected to relay contacts. On closer inspection of the circuit board, I could see this came about because the Terminal block solder pads had lifted of the circuit board thus breaking the electrical connection with the output contacts of the relay. I unsoldered and fixed this and now it works as expected.

the tech side response is almost instant and with excellent advise coming from the tech guy Domonkos.

It's a brilliant product, I installed one yesterday at my house and I was very impressed with its functionality and the app interface. Only had one issue when first trying to pair device with app, I didn't have location turned on. Once I did , app connected to Remootio straight away.

Purchased two Remootio 3, one for my garage and the other for my gate. I did have some issues with getting the gate to work, but after multiple emails with their support staff, it turned out to be an "Operator Error". I'm extremely pleased with their product and I plan on getting another one in the near future.

Best company ever and best customer support for this year from me! Domonkos was really helpful with my questions and made my setup process really easy, especially there wasn’t much information about my garage door opener online at other smart solutions. The product is amazing and provides that comfort and reliability. Definitely recommend it to everyone and can’t wait for the future updates coming! Once again, thanks to Domonkos!