Lea
Complete Disappointment — Hidden Fees, Zero Ownership, Endless Frustration
Our experience with Remofirst has been nothing short of a disaster. Their payroll and compliance management is careless, sloppy, and completely unprofessional — this is not a company you can trust. We were billed for services we never ordered and then forced to pay for them, without any explanation or accountability. Remofirst outsources everything to local partners, adds their own markup on top, and does nothing but forward emails between you and the real employer of record. They are essentially a useless middleman who adds cost and chaos to every process. Customer support is a joke — every simple question gets passed along to someone else, and the delays and confusion this creates are unacceptable. Looking back, I would strongly warn anyone: stay away from so-called "global" EOR providers like Remofirst. Work directly with a trusted local employer of record instead. You'll save yourself thousands in fees, months of headaches, and a huge amount of frustration.
Response from RemofirstMay 10, 2025
Hi Lea, Thank you for sharing your experience. We’re truly sorry to hear that the process felt frustrating and did not meet your expectations. Providing a seamless and professional experience is our top priority, and we regret that this was not the case for you. While all charges were aligned with the agreed terms, I understand some steps may not have felt fully clear along the way. We take that seriously and are committed to improving our communication to make these steps more transparent in the future. Our model leverages local partnerships to ensure compliance in each country, allowing us to offer global support while maintaining legal accuracy. We act as the primary point of contact, managing compliance on your behalf, rather than simply forwarding information. While this approach may feel less direct than working with a single local EOR, it is designed to reduce risk and ensure consistency across markets. Some of the challenges resulted from decisions on your team’s side that made it more difficult to manage the process efficiently and in full compliance. When alignment breaks down, it can create added complexity for everyone involved, something we always try to avoid by clearly communicating everything in advance. We'd be happy to continue the conversation if we can provide any further clarity. You can reach us at [email protected]. Best regards, Tarek Director of Customer Success