RelieflylabReviews of relieflylab.com

I ordered their should relief brace, after ordering a cheaper knockoff from Amazon, and finding it unhelpful. I figured, reading many positive reviews, that even though it cost three times as much, the quality must make it worthwhile. Well, I was wrong. It was just like the cheap one, didn't help my shoulder pain, even after regular use, so I contacted them to return, and get a refund. They advertise a guaranteed satisfaction, or your money back, well that is NOT the case! You can either ship it all the way to China, at a high price, or agree to a 30% cash refund, and keep the product! That's not even close to a money back guarantee, and as mentioned in some other reviews, is really deceptive. Not only that, but after multiple emails they finally said my refund would be processed, but it never was! I contacted them via their Facebook page, and was responded to by someone claiming to be a manager, or even vice-president of marketing, I explained everything, confirmed my order, etc,, and he apologized for their dropping the ball, and promised I'd get the refund soon, yet despite more follow up messages, it's now almost a year later, and still NOTHING! This is insult to injury, not only am I out the money, but all the time and energy sending numerous emails & messages. This company obviously has zero integrity, and really, is guilty of fraud. Avoid them at all cost....

I ordered 2 pairs of shoes from them, went to return them and get crickets. Was going to order another pair but not after this. Will Never Use Them again and suggest the same!!

This company does not sell Saucony shoes but very cheap shoes that are not even marked as Saucony. The materials were cheap and they were the wrong size. Absolute rip off. I sent them back and based on the reviews here, anticipate hassles on getting my refund. Don't buy from this company. Total scam.

The company doesn't give refunds instead they want you to pay more money for more products. I think NOT! Your merchandise comes from a guy in California, who the hell is he? This company is not reputable. DON'T deal with them. Buyer Beware!

Shoulder device didn't help. I tried to send device back but it was returned to me. Company did not refund and quit responding to emails. If Reliefly Lab will refund me 50% of my purchase price I will amend my review.

Rated this company back in February for their failure to provide legitimate 'customer service' In the end my review was removed. I took the only offer they gave me. Keep the worthless product and receive a 30% refund. They have never even given that back. Their policy says 100% refund is misleading. You must pay for shipping back to China, almost as much as the purchase price. I see they are still selling the device, offering for THREE times the price other sellers do for the same (or better) product. It is a shame people like this can continue to take advantage of venerable Seniors and others. God Bless to all Thank you for responding regarding Order # 18974. You should have refunded all our money. You made sure to get past the 60 days so my credit card company would not reverse the charges. I sent you the request for the 30% refund in March and you have still never sent us a check or given us credit to our card. YOU STILL HAVE NEVER REFUNDED ANY OF OUR MONEY. YOU DO NOT TELL THE TRUTH. OUR ORDER # 18974 WILL NEVER BE RESOLVED, CORRECT?

I'm a retired senior and when I saw the ad for the shoulder device, I decided to purchase it, due to pain from a rotator cuff tear. I didn't get any relief. It didn't fit well [too small]. I tried to get in contact with this company [thru several emails and phone calls] to no avail. There is a 90-day guarantee, but you can't get through on how to return. I do not recommend this product or company.

My chiropractor suggested this company as a good company for a shoe that gives good arch support. I ordered the only shoe I could find on the site. The insole was about as flat as a pancake. Trying to put the shoe on was so difficult I finally gave up and decided to send them back. I wish I had ordered from Amazon as they would have given me a full refund. Reliefly only gave me $7 of the $38 that I spent on the shoes. I would never order through this company again. BUYER BEWARE!!