Matt J.
Completely unreliable, unethical, and dishonest
This has got to be one of the worst companies on the planet, would rate negative stars if only that were an option. The reviews they have on their website are clearly cherry-picked/paid for reviews by their employees. There is no way that anyone that had ever actually done business with this company could rate higher than 1 star. Also, don't use their website for their operating hours because apparently they're not open on Saturdays like their website suggests. Now the actual review: first contact should've been a red flag when the sales rep used the tactic of saying "this deal is only good for as long as you're on the phone, once you hang up, the deal is no longer available." Should've realized right then and there that it was a bad idea to get involved with these people, but I did. The sales rep also gave a "callback" number that ended up not being in service. I was informed that my items would be picked up by an 18-wheeler in New Mexico and delivered to Florida (1400 miles) promptly. I set pick up dates with a different representative that said my items would be delivered in 3-5 days (the time it takes to drive 1400 miles). A representative called me the day before pickup to give me a window, 4-7PM, which I thought was a little late but being in the military and having moved 6 other times, I figured this was because the 18-wheeler had another pickup before me. The crew calls me at 5:30PM on pickup day and says they're running late and proceed to tell me that it would 11PM (how they thought this could be acceptable is insane) before they get there. I requested they come the next day, they had to call their supervisor for permission, and proceed to tell me that they'll be there at 7AM. At 7:30AM crew calls me to tell me that they'll be there at 10AM. They finally show up at 10AM with 2 U-Haul trucks and another moving truck. They pack up my stuff and load it and then charge me an extra $2000 for storage &handling and bulky items. I was told by the sales rep that storage was included and I didn't have any bulky items, these were fraudulent charges. The driver tells me that my stuff will be delivered in 2-12 business days. I called both Reliant Moving Solutions and West Coast Moving (the ones doing the actual moving, also a terrible company) on the next business day (Monday) to inquire about the fraudulent charges. The problem with calling Reliant Moving Solutions is that they never answer their phones, out of the 100+ times I've called them I have talked to them a total of 6 times (not reliable at all). While contacting the Moving company they inform me that they will have a supervisor contact me. In talking to Reliant, they tell me that once they get the paperwork from the movers that they would review it and contact me. Friday comes around and I had yet to receive a call so I called Reliant, they told me that my stuff would get delivered in 2-14 business days (no consistency in the lies they've been spewing) and that they would request the paperwork again. Then I called the moving company and was told that my stuff was in California (800 miles in the opposite direction of where it needed to go) and they had up to 21 business days to deliver it. Needless to say, I was furious. Now, I've been in the Air Force for 17 years and moved 6 times in those 17 years, I've never had a moving company that didn't show up with an 18-wheeler, pack up my stuff and drive it directly to the delivery address. Driving 800 miles in the opposite direction is just logistically stupid, for a lack of better phrasing. I spent the rest of Friday afternoon trying to contact Reliant since they're the ones that hired this West Coast moving company and they actively avoided my calls (30 attempts), and because their website says they're open on Saturday, I spent the day trying to call (50 attempts). On Monday I made 9 calls before someone answered the phone and the woman that I spoke with had the audacity to tell me that she had other customer calls to answer rather than listen to my situation, was actually talking with other customers while I was explaining the situation, and would routinely interrupt me while I was talking. I've never been treated with such disrespect, people in the military actually care about people where as people outside the military only seem to care about money and their company's bottom line. I asked to speak to a manager, she said she was the manager and that she wasn't going to do anything for me. So basically once you sign a contract with this company they don't care about you or what happens to your stuff so as long as they get their money.