Reliant Moving SolutionsReviews of reliantmovingsolutions.com

They might be the cheapest, that's because they don't have the right companies representing them. They sub out the movers from bull88** Companies like Express Movers out of New Jersey. If by any chance that you use them make sure they don't have Express move you.

I am giving my experience a two star review only because two of the agents I've spoken with so far have been kind and my experience is not over yet. I have had several issues through almost every step of this process. I am moving from Phoenix AZ to Oklahoma and decided that hiring movers would be less stressful and now I am getting the complete opposite. Since it is my first time using movers I didn't know what questions to ask and I've realized I should have asked a lot more questions. The number one issue is the quote. My issues so far: My first quote was around 3500 and that's only because I was running errands and trying to create the inventory list by memory so I just said all the big stuff I could remember. Then I booked the reservation and when my electronic check declined the billing department sent me emails and called multiple times until they reached me. During that call I asked what to do if I needed to add stuff to my inventory list now that I had started packing. She told me QA would contact me a week before moving to get an updated list. QA did call the Saturday before my pickup but it was 2 hrs after my scheduled call and I was no longer home to do the walk through so we rescheduled to Monday. I made a detailed list with our items and the sizes. On Monday no one called even after texting with the QA person that called me. So on Tuesday he told me to email my list. My list turned my quote to a little over $6000. Which I was okay with since we had added a lot of items. So it made sense. It took my cf. to 797. He then told me dispatch would call me to give me a pick up time. I had to continuously call to find out that my pick up would be Friday instead of Thursday. My second issue is the drop schedule. During the first quote. I asked the agent if it was true that it would take 3-5 days to get my delivery and he said it would definitely take at least 5 days. Then I get the paperwork and it says 2-10 business days. Then the pickup driver shows up and says that it takes 7-21 days but then says they will honor the 5 days. So right now I don't know which is true. The pickup company. The driver has me sign everything and starts removing everything from the house and setting it up in the parking lot. He tells me that if we go over the 797 cf we will be charged extra ($4 per cf) and the fuel which is 12% of the total added cf. His crew breaks all the furniture down to the studs and packs the truck. He then tells me that all my stuff will not fit in my allotted 797 cf. I have no choice but to say I'll pay extra because I don't have a way to transport all the stuff left. Which was still stuff like my mattresses. So after they load He says that it is 400 cf over and the price has now gone from a little over $6000 to a little over $10,000. I do not understand how 400 extra cf at $4 ($1600) is now $4000. I tried calling Reliant but they were on hold with the driver's company so long the driver was getting annoyed. I gave him the half payment because they were already late for the drop off they had to do and it. He didn't go over the added fees. He asked if I wanted to take pictures of the paper work and I said yes let me go get my phone and he said nevermind we will email it to you. I have yet to receive that email. I spent all day yesterday calling Reliant for updates. The agent we talked to on Fri said the driver's company would call us but they never did. Then the Reliant agent on Saturday morning told us he still hadnt received any updates and would get back to us when he had an update or on Monday. I tried repeatedly to call both companies and the actual driver all afternoon yesterday to see if there was an update or if we could at least know where our stuff is so we could make a decision on if we wanted to call the whole thing off but no one would answer. So now I don't know where my stuff is, why I'm being charged so much and if I am even going to get my stuff by Tuesday. We also had to spend an extra night in a hotel room trying to get an update which is again costing more money. So now we are on our way to Oklahoma so hopefully DOT can help us with this situation. Update: It is now Tuesday night. I called Reliant yesterday afternoon and they still had no update of why so much extra money is being charged. I told the agent I would give her untill today to get the information and again no call back!