Reliable RespiratoryWho We Are Competency and compassion are our priorities. Not only do we offer top-of-the-line airway management devices and replacement parts, our highly trained and competent staff connects with our customers through professional, attentive servic...
Reliable Respiratory (reliablerespiratory.com) has 874 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Hospital & Emergency · Burlington, Massachusetts
Excellent
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Hospital & Emergency · Scituate, Massachusetts
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Hospital & Emergency · Boston, Massachusetts
New
874 approved reviews, newest moderated first
RICHARD
No one ever bother calling to make sure the machine is up to date
Response from Reliable RespiratoryFeb 5, 2019
Hi Richard, I am not sure what you mean by making sure your machine is up to date. I would like to discuss this further. Please give me a call at 781-551-3335 ext 3353. Thanks, Jessica
MARY
I've had issues with my equipment, which haven't been completely resolved. Not sure it's the company or the equipment.
Mauryne
It is impossible to talk to a human being. Over a period of months I have left numerous voice mails and my doctor has sent them 2 emails asking them to contact me about a problem. Also when I received the automated reorder call, I said "yes" to wanting a call back. Nothing!! When they don't even respond to a doctor's requests, something is very wrong.
Response from Reliable RespiratoryFeb 5, 2019
Hi Mauryne, I apologize you did not have a good experience with us. I would be happy to look into this for you if you could call me at 781-551-3335 ext 3353. Thanks, Jessica
RICHARD
Very comprehensive and reliable
JENNIFER
i really have issues with the billing. i'm a biller/poster myself and I get a bill, pay it, get a past due bill, then a credit of the amount I had paid. I think either I should train the cash poster, which I am happy to do, or they need to get a different system. other than that, couldn't be better. it is annoying however, being past due all the time when I had paid a week before, two weeks before, I think it would probably affect my credit as I have never paid a bill late in my life. oh yes and when I order and need a hose and not a mask, why is my only option the mask? do you need supplies? click 1 for yes. ok 1. do you need a mask? press 2 for no. ok 2. then after that... do you need a mask? press 1 for yes, two for no., uh 2. do you need a mask? no. press 2. over and over. why can I not get the option to order only a hose??? confused. why create a robo system without any other option besides a mask?
Response from Reliable RespiratoryFeb 5, 2019
Hi Jennifer, Thank you for the lengthy feedback. This is something that I will inform my billing manager about. Unfortunately the automated calls are not the best for ordering single items. If you only need to order one thing at a time I recommend trying our Resupply Portal or emailing into [email protected] if you prefer not talking to a customer service rep. Thanks, Jessica
SHAWN
Shipments have not been a complete shipment. I have had missing items.
MICHELLE
I love my new machine and was impressed with the service. The only problem was, it was not clear that after the new year I would again be paying monthly. I thought it was all taken care of in 2018.
Deborah L.
The respitory vest was delivered and instructions given simply and clearly. Follow up calls friendly and proficient.