Reliable RespiratoryReviews of reliablerespiratory.com

RR's customer service is pretty bad. My CPAP machine stopped working; I called and they took my information and told me it was still under warranty and would ship me a replacement. At no point did the rep ask me to pay for overnight or expedited shipping, which I would have done if asked. Four days later, no machine, so I call, they tell me because I didn't pay for expedited or overnight it's not shipped out, and it's with the repair team. When I told them I still have my machine so it's not being repaired, the girl said that just means your ticket is with that group and they'll be sending you a machine soon. I asked to speak to someone who could get me one shipped out today, was put on hold, and then told they'd ship me one today, overnight, no charge. Meanwhile another night sans machine that I have come to rely on for a decent night's sleep. Not good.

When I have a problem with my CPAP on the weekend they are never helpful. They say that CPAP breakdown is not an emergency! I will have to find a better trustworthy company.

I like the fact that they send me reminders when it is time to purchase supplies. However this last time I simply chose what was auto selected and I received a grossly excessive number of filters and nasal pillows (and the nasal pillows are the wrong size). What I expected was qty 1 nasal pillow package of small, medium & large with the mask, as I have received in all my previous purchases. What I received was: A size medium pillow with the mask A package of small medium & large pillow 6 packages of small pillows (I use the medium) so these are useless 6 sets of filters, where in the past I had always received 1 set with each order. Admittedly, I did not verify the quantities prior to placing the order, I simply selected the items because I never had to before. I was shocked when I opened the package. I feel that this was extremely frivolous on the part of the company, not to mention wasteful. I feel it was someone’s idea of ripping off the insurance company.

I called twice to make sure the right size was sent to me, but still the wrong size equipment

Initial supply of equipment inadequate and the person delivering equipment was nice but he did not have all the supplies.

Placed my first order for supplies in December. February now and still have not received anything. No contact from them on issues or delays. APRIA never treated me like this!

When I am ordering supplies they are great, but when I called to say I don't think the mask is fitting correct on my face, the response was I don't have an option for a fitting. If the mask is not sitting correctly on my face then the CP as p process is not working. If it's not working my health is at risk. And I don't think you get that.

I was told that my replacement CPAP equipment would be covered by insurance after an initial payment and an acceptable level of use for about 10 days. I keep getting billed for the replacement mask etc. My new order will not ship because of an outstanding balance that I thought was a billing error. Repeated calls to customer service only produced voicemail messages. Those messages were returned but the representative left only a voicemail. My former CPAP provider did not cost nearly as much as Reliable I will be contacting my PCP and Dr. Muppana to register my complaints