ROLAND
they never explain the bad side of…
they never explain the bad side of their product . after having suffered for two month, and after their representative did not return my calls, I stopped by their office in Norwood, asked to talk to someone as an emergency situation, I also explained that I work nights and just got off 16 hours shift. they made me wait about 30 minutes (dead tired) only to tell me that they cannot see me without an appointment, when I inquired, i was if I want an appointment or not! all i wanted is to replace my face mask to nose mask! i still tape the mask on my face and have to hold it and adjusted several times each time i sleep. They called me and asked me to set up an appointment for 'fitting', which i had done so three times! bad bad bad customer service! Roland A.
Response from Reliable RespiratoryFeb 5, 2019
Hi Roland, I apologize you did not have a good experience with us. It seems the issues you are having would be best suited for a Respiratory Therapist to answer. I would gladly get you an appointment ASAP if that is something you are willing to do. Thanks, Jessica




