Reliable Heating & AirReviews of reliableair.com

Response from Reliable Heating & AirMar 17, 2026

Hi Bonnie, Thank you for bringing this to our attention. We’re sorry for the frustration this has caused and for the confusion around scheduling. Our Comfort Protection Plan is a regulated program in the state of Georgia, and we are fully bonded to offer it. It is designed to provide ongoing maintenance, priority service, and long-term system care. It is not intended to be a month-to-month service visit, but rather scheduled maintenance throughout the year. That said, you should absolutely be able to get your maintenance scheduled, and being told there are no available appointments is not the experience we want for you. Summer is our highest demand season, which can impact maintenance availability, but we still work to ensure all members are taken care of. We would like the opportunity to review your account, get your maintenance scheduled, and address your concerns directly. Please contact our Customer Care team at [email protected] or call 770-594-9969 and ask for Customer Care so we can assist you right away. We stand behind this program and appreciate the chance to make this right. Thank you, Reliable team

Response from Reliable Heating & AirMar 17, 2026

Hi Karen, We are very sorry for your experience and completely understand your frustration. Two missed appointments without communication is not acceptable and not the level of service we expect to provide, especially to a long-time customer. We sincerely apologize for the scheduling issues, the system error, and the lack of follow-up. You should have been clearly notified of any changes, and we regret that this did not happen. We would truly appreciate the opportunity to make this right. Unfortunately, we’re not able to identify your account from this review, so please contact our Customer Care team at [email protected] or call 770-594-9969 and ask for Customer Care. We will prioritize your appointment and ensure this is addressed properly. Thank you for bringing this to our attention. Thank you, Reliable team

Response from Reliable Heating & AirMar 17, 2026

Hi Julie, We’re sorry to hear about your experience and appreciate you bringing this to our attention. This is not the level of workmanship or follow-through we expect, especially when it comes to installations under warranty. We want to be clear that we stand behind our work, regardless of team changes, and concerns like this should be reviewed thoroughly. Based on what you’ve described, we would like the opportunity to take another look and ensure everything has been evaluated properly. Unfortunately, we’re not able to identify your account from this review, so please contact our Customer Care team at [email protected] or call 770-594-9969 and ask for Customer Care. We will have a manager review your situation and follow up directly. Thank you for bringing this to our attention. Reliable team

Response from Reliable Heating & AirMar 17, 2026

Hi Sas, We’re very sorry to hear about your experience and understand how frustrating this must be, especially with your system still not working. This is not the level of service we expect to provide. If a system is not resolved, we return and make it right no matter what it takes and no additional charge to you. Follow-up visits to address unresolved issues are something we take seriously, and we want to ensure your system is working properly. We would appreciate the opportunity to review what occurred, address your concerns regarding the diagnosis, and get your system resolved as quickly as possible. Unfortunately, we’re not able to identify your account from this review, so please contact our Customer Care team at [email protected] or call 770-594-9969 and ask for Customer Care. We will have a manager review your case and follow up directly. Thank you for bringing this to our attention. Reliable team

Response from Reliable Heating & AirMar 17, 2026

Hi Melissa, We’re very sorry to hear about your experience and the ongoing issues with your system. Needing multiple visits without a clear resolution is not the experience we want for you. We do have your information and will be reaching out to you directly to review what’s been happening and ensure this is properly escalated. When a system requires repeated service calls like this, it needs a deeper review to identify and resolve the root cause. Thank you for bringing this to our attention. We appreciate the opportunity to make this right. Reliable team

Response from Reliable Heating & AirMar 17, 2026

Hi Donna, We’re very sorry for the frustration this has caused. Having your appointment canceled and then pushed out again is not the experience we want for you. During peak summer demand, we do prioritize no-cool and urgent service calls, which can impact maintenance scheduling. That said, you should still be able to schedule your maintenance within a reasonable timeframe, and we understand your concern. Our maintenance plans are designed to provide ongoing care, priority service, and long-term system performance, not just a single visit. We stand behind those programs, but we also need to ensure we’re delivering on expectations. Unfortunately, we’re not able to identify your account from this review, so please contact our Customer Care team at [email protected] or call 770-594-9969 and ask for Customer Care. We’d like to review your account and get your maintenance scheduled as soon as possible. Thank you for bringing this to our attention. Reliable team

Response from Reliable Heating & AirMar 17, 2026

Hi Vic, We’re very sorry to hear about your experience and understand your concern. This is not the level of service or quality we expect to provide, and we can assure you nothing has changed in our commitment to our customers. More importantly, your system not working after a maintenance visit is something we take seriously and want to address right away. That should not happen, and we would like the opportunity to review what occurred and get your system back up and running. Unfortunately, we’re not able to identify your account from this review, so please contact our Customer Care team at [email protected] or call 770-594-9969 and ask for Customer Care. We will ensure this is escalated and reviewed promptly. Thank you for bringing this to our attention. Reliable team

Response from Reliable Heating & AirMar 17, 2026

Thank you so much!