RejuvenationReviews of rejuvenation.com

I ordered six solar path lights. One light was defective (poor manufacturing quality, the top of the light did not screw onto the pole properly) and not usable. Customer service would not refund the difference for that individual item, nor would they replace the item. So I was left without a full set of lights. This is my second POOR customer service experience with Rejuvenation because a product was defective and they would not rectify it. Their products are sub-par, and their customer service is sub-par. I won't shop with them again.

Purchased a Weit sconce in February 2025. In June 2026, the glass shade came apart from the threaded collar. It didn't break; it came apart. The glue failed. I took it back to the store and, because it had been over a year (it failed after 16 months), they said they could not replace the defective shade for me. I can buy a new shade for $60 plus shipping and taxes, but I don't think I should have to after spending $399 on a single sconce. SHODDY WORKMANSHIP!

We purchased an expensive lock set for our front door from Rejuvenation. It worked fine for a while, but after a few months of normal family use, the spindle failed, resulting in a non-functional door. Rejuvenation does not provide spare parts, nor do they provide any technical information needed to do home repairs. Furthermore, their lockset uses a proprietary castle wrench, which they don't sell individually (have to purchase a new $700 lockset). Customer service is a disaster, and the customer service agent hung up on me (after an hour on hold) after I politely told her that I wasn't going to accept that they can't sell me their proprietary castle wrench and a replacement spindle.

I recently spent nearly $3,000 on cabinet hardware at Rejuvenation, working with a designer who, while well-intentioned, made several sizing and compatibility errors. When I called to correct the order, I was charged $83 for shipping on the replacement items — despite having received free shipping on the original order during a Memorial Day promotion. When I raised the concern, the manager showed zero interest in making it right, essentially telling me it was their policy and my problem. For a company positioned as a premium brand, this level of customer care is unacceptable. A $3,000 order with a partial error on their end — and no goodwill on shipping? I’m returning everything and taking my business elsewhere. If you’re building or renovating and considering Rejuvenation, be aware: mistakes happen, and when they do, don’t expect them to stand behind your experience.

I purchased the Ayden Undyed Hand-Loomed Rug and have dealt with excessive shedding for an entire year. This is well beyond the normal break-in period for a wool rug, and the shedding has never improved. When I contacted customer service, I was told that because it had been over a year since my purchase, they couldn’t take any action. Their only suggestion was that I buy a separate fabric-care tool (a Gleener) to manage the shedding myself — which feels like being asked to pay to fix a product defect. For the price of this rug, I expected both a quality product and quality service. I received neither. I will not be shopping with Rejuvenation again and would caution others to think twice before purchasing their rugs.

I purchased 11 of the Boyleston Path light in light bronze. One is no longer working and because it is over one year Rejuvenation will do nothing. These were sold to me with the hype that they will last for 10 years. Customer service was awful and the product is terrible. Do not buy!

Echo the sentiments of other reviewers. Customer service is poor, I paid for a $50 towel hook and their hardware failed on first installation and they directed me to a hardware store to replace a $2 hanger bolt rather than sending a replacement for this specific product. The instructions are also very poorly written and doesn't mention the hanger bolt size, so I had to spend 20-minutes in the hardware store finding the right size.

Poor return policies and horrible customer service. Unfortunately if you’re stuck with a bad product you’ve lost your money. When I called customer service they gave me reasons it would cost me more money to return and I should just keep the bad product instead and take the loss. They don’t have an option to leave a review on their website and I now know why. This will be the last I ever buy from them.