rehabstoreReviews of rehab-store.com

DO NOT ORDER FROM THIS COMPANY! SCAM! I placed an order on August 14, 2024 and paid by credit card. The order confirmation email said the item would ship within three to five days. Today is August 27, 2024 and I have not received the item or an email saying the item had been shipped. Called the company for status. Sounded like a call center warehouse in some third world country. I want the item or a refund.

I ordered a few things to help my brother-in-law before his back surgery. They were never shipped. I called twice to figure out what had happened with the order, and both times, the customer service agent left me on hold forever. I don't think this is a real company.

I would not give this company any stars if that was possible! THE WORST CUSTOMER SERVICE EXPERIENCE I HAVE EVER HAD. I placed an order on June 25th and received a confirmation email. My credit card was immediately charged the $323 price. On June 28th I received the ONLY email not initiated by me, informing me that they could not ship within 24 hours and that there would be a 4 business day delay. On July 1st I emailed the company asking for an update. No response. I called them twice over the next week and spoke to someone in a call center who was polite but useless and clearly reading from a script. On the second call, after being told they did not know when they would ship my order, I asked to speak with a supervisor who was snippy and clearly annoyed at my frustration. She then told me that she would ship out my order the following week priority. When I demanded to know how she could do that when she had just told me that she didn’t know when the order would be filled, she had no response. Since we were leaving on vacation I decided to give the Rehab Store more time before canceling the order. On July 23rd I emailed yet again and received the same response of “we don’t know.” I then cancelled my order which took an additional 5 days to receive confirmation. I totally understand supply chain issues but the lack of communication and transparency from the Rehab Store is totally unacceptable!!! DO NOT USE THIS COMPANY!

These guys are crooks. DO NOT GIVE THEM ANY MONEY. I placed an order and waited, waited, and then tried to contact them. I got someone in India, which I have nothing against anyone from India... but when I want to talk to someone because I think I am being scammed, I want someone from USA. This is a total ripoff company. I don't know if they are a real business. They are the DJT of medical stuff.

Awful, stay away from buying from them. You PAY for the product and even pay EXTRA for faster shipping and guess what? They take their sweet time to even initiate the shipping process. If you don't contact them demanding a serious explanation, you won't get your product ship in the timeframe of the extra payment you made, they give you a lazy general copy/paste excuse. Irresponsible, unprofessional and slow. Buy from somewhere else. A lot of good companies sell the same thing and are responsible and care for their customers who spend their hard earned money on them. Doesn't takeuvh effort to drop a package at the post office 🤷🤦

These people do not deliver and do not follow up or keep their word. They say they have the product in stock, where in fact they do not. They put in an order at the manufacturer who then ships. I called them 3 times about not receiving the product, and they 'are sorry for the inconvenience' but subsequently not follow up, despite them promising they will. They will send an email stating the item has been shipped, while in fact, the item has not been shipped. I suspect that their operations are not in the US, that they are just an intermediary. They operate under different names/websites, because when you call them you get the same music while on hold. If I were Enovis (the manufacturer of the product) I would seek different channels to sell my products. Update: once I posted this review, they actually overnighted the item within 24 hours, but from a different website/company. My assumption appears to be true, different websites/companies/labels, same operators.

Do not order from this company. They are a total scam. It’s hard to understand why a business would be so deceitful especially in this industry. People really need the products ordered for their health. It’s pathetic that a company would exploit that. I’ve been waiting two weeks for my order. Got the run around. Their automated phone system doesn’t work. I’ve sent emails trying to cancel my order & get a refund. Nope. Still waiting. This is their business model - simply sell what you do not have and hope the buyers go away.

I should have read the reviews. Website said they had an ultrasound therapy unit that I needed as quickly as possible. I even paid more for fast shipping. Says they ship in 24 -48 hours and if for any reason the shipping is delayed, they will notify us. 5 days after ordering I heard nothing. So I called and talked to a service rep. He said the product ships directly from the manufacturer and that he would call them and immediately send me the shipping info. Nothing!!! So the next day I called again. Put on hold and they rep comes back and says the product is in high demand and is out of stock. Rediculous!! I would have ordered a different product and from a different company. Now I have to get my money back as I cancelled the order. DO NOT DO BUSINESS WITH THIS COMPANY!!