rehabstoreReviews of rehab-store.com

I was happy to find a strong occupational therapy type splint, the kind my last O.T. made me. Ty

Easy transaction. Easy checkout. No hassle coupon redemption

A walker was backordered so I cancelled the order. They charged my credit card immediately and two weeks later I am still waiting for a refund to my credit card. Very shady, I've had to file a complaint with my bank.

Website is not user-friendly. I do not like having to purchase a package of two when I only have use for one item. Business ethics?

I did not receive the product despite multiple messages over phone that were not returned, talking to someone in person who told me it wasn’t in stock but would be in a week but then no notification of shipment. The email does not accept replies. When I asked for a refund, they told me they had to check with the shipping company and couldn’t issue a refund if it had been shipped but I had no notification of shipment. They wanted me to call the next day but I asked that they look into it same day and said that they could not do that.

I ordered what I believed to be a simple item which I could get at Walmart or any CVS store. This was January 12th. Today is January 24th and I have not received an email or any communication from this company. I would rather pay full price than to deal with an organization that behaves like this.

Ordered a cervical traction machine on Jan 3. Credit card was charged the $369 right away. I finally received a confirmation email on January 8 saying they would email me when the item shipped. By January 16 I still did not receive any information and the site showed my order only as “open” so I called them. The customer service agent appeared to be in another country and had a strong accent. He told me he didn’t know what was going on, then backpedaled and said the item was going to arrive to me in 3-5 days. I asked if it that meant it was already shipped , and he said no. He went on to say it looks like the item was backordered. I asked them how he suddenly knows that when at first he had no information, and how he now knows when it will be in and he said he didn’t. I then asked how he could tell me I would receive it in 3-5 days if he didn’t even know where it was and they had not even gotten in yet…he still insisted I should get it in 3-5 days or maybe sooner 🤔. I said I would like to cancel the order and after difficulty he did agree to cancel it. He gave me a confirmation number for the cancelation and said in 24 business hours I would receive a cancelation email followed by a refund in 5-7 days. I called back later to double check that the cancelation was actually processed because the call was very shady. Another person answered and very rudely told me that I needed to wait 24 hours before I would see the item listed as “cancelled” in my account. It’s now January 23. It’s been over a full week and my account still lists the order as “open” and I have not received any emails stating the order is cancelled or a refund. It looks like my next step is to call my credit card company to dispute the charge. I’m very frustrated because I have severe neck pain and the spinal surgeon gave me a prescription for this. I’m scared to order it somewhere else and end up with 2 machines and not be able to return it.

You offered a 15% discount for providing my email address, but you didn’t give me a way to apply it. The shipping charge is unreasonable.