Unhappy
I was very disappointed when I had…
I was very disappointed when I had finish issues after installing the floor that Regal Flooring was dismissive and rude. The owner/manager almost mocked me for selecting the flooring I had selected. Funny, when I ordered the flooring I ordered he applauded my choice and assured me it was a great company for high end hard wood and that it had a great reputation.
Response from Regal Floor CoveringsAug 7, 2019
Hello Carol, I would like to address this situation. You chose a beautiful Brazilian Walnut hardwood from Indusparquet. You reached out to us in March of last year and explained that you were having issues with the finish. I explained that there was a claims process and I would be happy to assist you with it. You weren't satisfied with that answer and demanded an immediate refund. I explained that per the terms and conditions you agreed to, we would have to follow the appropriate channels, which requires us to submit an independent inspection report. I never received anything from you. On May 2nd, the Indusparquet representative reached out to you via email and asked for the same information. That was the last correspondents we had with you. The warranty is still valid and I would be more than happy to open the claim back up if you can submit the information that the manufacturer asked for last year. Lastly, if you felt as though our sales manager was mocking you I sincerely apologize. I can promise you that was not his intention. He handles these delicate situations with the utmost professionalism and I would be happy to have him reach out to you to clear this up. Thank you again for your business. Thank you, Chris Paul President of Operations Regal Floor Coverings