Donna R.
A 5-star company that needs to inform customers of product choices!
It would have been five stars because I was very impressed with the service and professionalism of all involved, but would have appreciated being asked whether I wanted the glue down product or the click and lock, floating type of the same flooring. Because I was not asked and didn't know there were two types (the click and lock was the only one I'd been shown in a showroom), I had to spend nearly $2000 to send back a product that won't work in our home (return shipping plus 25% restocking fee.). I've now ordered the correct product from Regal because it's a good business, and I especially like working with Leo, who was very helpful in finding a solution that would give me some refund on the original purchase.