Regal Floor CoveringsReviews of regalfloorcoverings.com

Response from Regal Floor CoveringsNov 29, 2019

Hi Patricia, Please allow me to apologize for the shipping mix up with the manufacturer. While it was not technically our fault, we still feel responsibility when something like this happens. As far as the claim that you had not heard from us in over a week, I have several emails from our sales manager, CW, as well as a few calls that very week between you and David, including one about two hours before this review was written. I would be happy to forward the emails along with the calls for your records. I assume you simply forgot that you were in contact with us. Additionally, our shipping department was working with YRC Freight to get the material rerouted, which they succeeded in doing without delaying the order past the 10th business day as per our contract. CW has reached out to you several times as have I requesting a call back to see what we can do to make it up to you, however, we have received no response up to this point. Thank you, Chris Paul President of Operations Regal Floor Coverings 1-844-952-7328

Response from Regal Floor CoveringsAug 13, 2019

Hello Cindy, Your review states that we send knock off products, which is false. We only source first quality material direct from the manufacturer which is expressly stated in our terms and conditions. Per your review, the Emser Tile rep even confirmed that the product we sent was in fact what you ordered, but natural stone has many variations. You were given the option of returning the product, which you chose not to do. I’m very sorry that you are unhappy with your purchase. If you truly feel that we sold you a knock off product, I suggest you call Emser customer service and speak with them. If you would like to reach out to us we will even provide you with the original reference number. Thank you again for your purchase. Chris Paul President of Operations Regal Floor Coverings

Response from Regal Floor CoveringsAug 12, 2019

Joe, We are certainly grateful for the orders that were placed in the past. The reason that we stopped bidding you out is that is was brought to our attention that you were taking our quotes to your local guy and attempting to have him price match us. While you are well within your rights as a consumer to do that, we made a decision to no longer participate. We were not rude about it. As a matter of fact, the email simply stated that we would be excusing ourselves from any future bids and wished you the best of luck in the future. Thank you, Chris Paul President of Operations Regal Floor Coverings

Response from Regal Floor CoveringsAug 9, 2019

Cameron, I am having a a difficult time finding you in our system. The reference number you entered does not correspond to anything we have. Please feel free to reach out to me at 1-844-952-7328 and I will see what I can do to take care of you. Thank you, Chris Paul President of Operations Regal Floor Coverings

Response from Regal Floor CoveringsAug 9, 2019

Mark, I'm so sorry but I have no record of this incident in my system. In fact, I show that you sent an email after the delivery thanking us for our customer service. Our terms and conditions state that all deliveries are curbside unless otherwise noted. Did you attempt to make arrangements ahead of time for inside delivery? I would like to see what can be done here. Please give me a call at 1-844-952-7328 and I will see what I can do to make it up to you. Thank you, Chris Paul President of Operations Regal Floor Coverings

Response from Regal Floor CoveringsAug 6, 2019

Brian, Can you elaborate? We show no damage claims in the system, no issues with product or delivery, and it looks like the material was delivered ahead of schedule. Additionally, I can see that you placed several subsequent orders with our company. If you truly had a bad experience with any of your transactions, I would like to see what I can do to make it up to you. Please reach out to me at 844-952-7328. Thank you, Chris Paul President of Operations Regal Floor Coverings

Response from Regal Floor CoveringsAug 7, 2019

Hi Molly, The damage was not reported within the 5 day concealed damage time frame on the terms and conditions but we went ahead and filed it anyway. The carrier denied it. Additionally, the delivery was delayed because the carrier could not get a hold of you to schedule it. My staff tried to make accommodations on this but there was unfortunately nothing that could be done. If you would like to reach out to me directly at 844-952-7328, I would be more than happy to see what I can do to make your experience better. Thank you again for your business. Thank you, Chris Paul President of Operations Regal Floor Coverings

Response from Regal Floor CoveringsAug 7, 2019

Hi Billie, I'm a little confused by your review. We made every attempt to accommodate your requests every step of the way. You were informed prior to the purchase that we only did Tuesday and Thursday local deliveries. When you said that didn't work for you, I had two of my guys take time out of their schedule on a busy Friday to hand deliver the material. We even provided you with inside delivery at no cost. At no point did we pursue legal action nor did we threaten legal action despite your violation of our terms and conditions. I feel that we bent over backwards to keep you and your wife happy. I apologize if do not see it that way. Best of luck to you and thank you again for the order. Chris Paul President of Operations Regal Floor Coverings