Sharon W.
My package was supposed to be delvered…
My package was supposed to be delvered Saturday... then they sent emails saying Sunday,,, Was finally delivered yesterday and was not anywhere close to cold,,,, Not sure if it is safe to use!
Response from ReflexMDDec 16, 2024
Hi Sharon, We are truly sorry to hear about your negative experience, and we appreciate you bringing this matter to our attention. If your package arrived and the medication was warm, don't worry. The ice packs and packaging were validated to keep the medication at a safe temperature during transit even during the hottest weather for an extended time frame. Additionally, the pharmacy has subjected its proprietary formulations to cGMP stability studies and has confirmed that their drug maintains its integrity even under extreme conditions. Your medications can withstand temperatures well above 100°F and still meet potency specifications, even if your package sits for a couple of days at these elevated temperatures after the ice packs have melted. Your feedback is crucial as we strive to improve our services. We will be reaching out to you directly to address your concerns. Thank you for giving us the opportunity to make things right.