ReflexMD Reviews | Read Customer Reviews of reflexmd.com

ReflexMD Reviews | Read Customer Reviews of reflexmd.com

ReflexMD reviews

2,747 approved reviews, newest moderated first

Grage D.
Nov 30, 2023
I canceled my membership as fraud
I canceled my membership. They have taken out $457.00 for second shipment over 3 weeks ago and STILL have not received my meds. After email after email, nothing but run around why I have not received. I have alerted my credit card company Amex as fraud
Response from ReflexMDNov 30, 2023
Dear Grage, I'm truly sorry to hear about your negative experience, and I appreciate you taking the time to bring this matter to our attention. Your feedback is essential to us as we continuously work to improve our services. We will be contacting you today to address this issue. Thank you for the opportunity to make things right.
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Katherine Rust Ferguson A.
Nov 28, 2023
Another great experience
Another great experience. Great helpful people.
Response from ReflexMDNov 29, 2023
Hello Katherine, We're delighted to hear about your positive customer experience! Your feedback inspires us to keep delivering exceptional service. If you need assistance in the future, don't hesitate to reach out. Thank you for choosing ReflexMD to support you on your health journey. We look forward to meeting your expectations every step of the way.
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Sonderella D L.
Nov 28, 2023
Was fine at first..... but then.....
Ordered and received about 10 days later. Order well packaged and what I expected. Second order well packaged and what I expected. Third order was late but no big deal until I realized they didn't supply enough medication to cover my prescription. There should have been at least 1.6ml to cover the weekly 0.4ml injection. They only sent a 1ml vial. Previous months were a 2ml vial. Customer service said they tried multiple times to contact me via email. I have no emails from them (not even in junk folder). Customer service was sadly unhelpful and canceled my "subscription" and told me to login to my account to discuss it with the doctor. My account suddenly does not work and no "magic email link" will come through. I would not use this company again.
Response from ReflexMDNov 28, 2023
Hello, I'm truly sorry to hear about your negative experience, and I appreciate you taking the time to bring this matter to our attention. Your feedback is essential to us as we continuously work to improve our services. I have requested your information here through Trustpilot so we can locate your account and reach out directly to solve this issue. We look forward to making things right.
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Alison
Nov 26, 2023
Fabulous customer service
Fabulous customer service! My emails were replied to so quickly. They were very thorough and explained everything. There was constant communication along the way!
Response from ReflexMDNov 28, 2023
Hi Alison, We're delighted to hear about your positive customer experience! Your feedback inspires us to keep delivering exceptional service. If you need assistance in the future, don't hesitate to reach out. Thank you for choosing ReflexMD to support you on your health journey. We look forward to meeting your expectations every step of the way.
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Anna DiSalvo A.
Nov 24, 2023
Excellent customer service
Excellent customer service, product is always recieved in a very short time and order is perfect when it arrives. All representatives that I have e mailed back and forth with have been amazing. All companies should be as responsive and user friend as you are ReflexMD. And the price is the the best I have seen!!
Response from ReflexMDNov 28, 2023
Hello Anna, We're delighted to hear about your positive customer experience! Your feedback inspires us to keep delivering exceptional service. If you need assistance in the future, don't hesitate to reach out. Thank you for choosing ReflexMD to support you on your health journey. We look forward to meeting your expectations every step of the way.
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MM
Nov 22, 2023
Took awhile for the first shipment but…
Took awhile for the first shipment but I did receive the product and am almost through my first month. I wanted to lose thirty lbs and this first month I am down twelve already. My impulse to snack has subdued greatly and I feel good.
Response from ReflexMDNov 23, 2023
Hello MM, We're delighted to hear about your positive customer experience! Congrats on your early success, what a fantastic start. Thank you for choosing ReflexMD to support you on your health journey. We look forward to meeting your expectations every step of the way.
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MaryJo
Nov 22, 2023
Quick answer to questions
Quick answer to questions. Alittle difficult to understand operator because of accent but she was patient with me.
Response from ReflexMDNov 23, 2023
Hello MaryJo, We're delighted to hear about your positive customer experience! Your feedback inspires us to keep delivering exceptional service and also continue to work on areas that we can improve. Thank you for choosing ReflexMD to support you on your health journey.
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Shay
Nov 20, 2023
I placed my order and shipping wasn’t…
I placed my order and shipping wasn’t overnight. It took a couple days. The package was boxed secure and packed on ice. The box came with syringes, the vial medication, Zofran and alcohol swabs. My appetite has been reduced. I’m down about 3lbs so far. I also exercise and changed my diet as well. But the medication has been a great help so far.
Response from ReflexMDNov 21, 2023
Hi Shay, Congrats on the early success! Combining the meds with a solid exercise and diet plan is the key to maximizing success. We're delighted to hear about your positive customer experience! Your feedback inspires us to keep delivering exceptional service. I did want to follow up on shipping. Once the consultation is completed, and the doctor prescribes your medication plan, there is a timeframe of 2-3 business days for our pharmacies to prepare your custom-made compounded medication. Subsequently, you can expect next day delivery via FedEx overnight service. Thank you for choosing ReflexMD to support you on your health journey.
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