Sharon F.
This is a follow up review to explain the ultimate reason for my initial poor review and the interventions the company put in place to prevent a reoccurrence.
This is a follow up review that was posted for RX MD August 26, 2024. After having issues receiving my medication on a timely basis in August 2024, I was contacted by Jennifer, a company supervisor. She apologized for the delays and lack of follow through that I encountered regarding my medication regime. We spoke at length about the events leading up to my filing an unsatisfactory review. Then she explained the steps that had been taken for me to receive my medication from a different Pharmacy, corrective action that was taken for the providers representatives that failed to provide follow through regarding my order, and continued inservices with all staff stressing the importance of follow through with all clients, (when indicated) in order to maintain a high standard of client satisfaction. At the end of the conversation with Jennifer, I felt at ease that the complaints leading to my frustration regarding the company’s working practices were heard and interventions were initiated to prevent a reoccurrence in the future for me and any RX MD client. I would like to stress that I have been a client of RX MD since the the beginning of April 2024, I have had nothing but good experiences with the company during the four months prior to this interruption of service concerning delivery of my medication. I would once again like to thank Jennifer for her professionalism, communication and intervention in this matter and look forward to continued exceptional service from this company. Since April through August of this year I have lost 40 pounds. I have had no side effects from the medication and feel the experience with RxMD has been a very positive one. I could not be happier with my results.
Response from ReflexMDSep 6, 2024
Hello Sharon, Thank you so much for taking the time to post this follow-up review and for giving us the opportunity to address the issues you experienced. We’re thrilled to hear that Jennifer’s intervention and the corrective actions we implemented helped restore your confidence in our service. Your satisfaction is incredibly important to us, and we appreciate your understanding and patience throughout this process. It’s also wonderful to hear about the positive results you've achieved since starting your health journey with us—40 pounds in just a few months is an amazing accomplishment! We’re honored to have played a part in your success, and we look forward to continuing to support you with exceptional service moving forward. Once again, thank you for your support and for giving us the opportunity to serve you better.