RefillsReviews of refills.com

I was satisfied with this Telehealth service up until my last shipment. My last medication shipment for Tirzepatide, a medication that is supposed to be kept refrigerated whenever not in use, was shipped on a Friday, took 4 days to get to me, and was received very warm. The center of the “ice pack” that was in the shipment box measured 85°F on an instant read thermometer. I contacted customer service and was told the medication was fine up to 86°. Coincidence that it just happened to be one degree above what I said mine was received at? I don’t think so. I messaged again and expressed that I was not satisfied with that answer because anywhere you look for information on this medication it clearly states it must stay refrigerated to maintain effectiveness of the drug. They didn’t respond for days and only with me repeatedly asking for a response. Their response was the same as previous, medication was fine go ahead and use. I understand shipping issues can happen so I would have still continued to use this service if not for their clear lack of caring for my health and safety when an issue was brought to their attention. Telling someone to use a medication that you know was totally mishandled shows a complete disregard for their wellbeing. I would not recommend using this service!

Sent a message through the website about my prescription, it’s been two months and I have NOT received a reply yet!

One star is one too many. I canceled my subscription via support chart and was told it was effective immediately and would owe nothing going forward Three weeks later I was charged another shipment was sent. I tried calling customer service and would get a message to leave my name and they would return my call. Never happened times three. I emailed several times with pictures of the chat with support and was told the matter was being escalated and never received a response. I saw in the reviews that lalaine had said to email her and she would look into the problems people had. So I did and no response. Customer service is non existent. The company does not follow their own policies. Just Beware of this company. Obviously they look at the reviews posted here but don’t believe what you read. 11 days have past since the reply from refills which included an email from them stating they were escalating my situation to review. Again with proof I sent to them that I had cancelled three weeks before they charged me again Please beware when dealing with them as they are after the money and they do not care about the customer

The first 6 month shipment went smoothly, no problems. The second six months...nothing but problems. If i coukd give negative stars, i woukd. Used this company for dr prescription and terzepatide rx fulfillment. Second time around dr ordered tirzepatide with no additives, then I get email notification that the rx has been changed to include additives (which is exactly what I was told the first time I ordered would NOT happen...there would be nothing added to the rx ... only the compounded tirzepatide). Contacted the dr through the chat who said the rx was for no additives. Tried contacting the company thru chat to see if they could help resolve the problem.....crickets!!! Hoping the message i received about the rx was in error.....NOPE....arrived 2 days late warm by the way, with the additive...so...I was charged for 6 months upfront, and paid for a rx that was not prescribed by the dr. Still have not heard back from anyone at this company. My only recourse at this point is to dispute the charge with my credit card company and now look for another supplier. So basically, starting this process all over again, with no medication. I cant (and wouldn't recommend this company to anyone. The chat reads like AI generated answers to questions asked...can't seem to speak to an actual person to explain the problem or get any resolution. Received warm package this evening (6/13/26). Sent another chat message to customer service and the dr...waiting to see the responses (but not holding my breath). Also checking out my other options/companies to use. So very disappointed and mad at the same time, not to mention being charged $1,000. I guess they got my money (at least for now)...so...stay away from this company.

There customer service doesn’t exist, you can’t get ahold of anyone when you call, when you message through the portal you get an ai message telling you they are so busy and will answer you soon, 8wks later and still waiting for answers, you never get help with any questions. Refills are like here is your medicine good luck and then they ghost you, if you have billing questions? Need a refill? Have any medicine questions? Have concerns for the dr to address? You can call or message and you will never get an answer, I signed up for 6mos supply, I am 3 mos in and have never had anyone ever answer any of my questions or concerns

ONE STAR IS TOO MANY. Beware of this company. I tried to stop a refill but told it was too late. I canceled my refills and got confirmation but now I’m getting another refill!!!! I’ve tried to remove my credit card information but they won’t let me. They send a “magic link” that I never get. I’m calling the BBB. Don’t use them!!! A follow up… they sent an email saying they understand my frustration and just go to billing screen and cancel. I told them I’ve TRIED and it won’t delete my credit card. And of course… NO RESPONSE. Don’t trust them with their “sincere” reply.

They sent us spoiled Semaglutide. It was cloudy and had particles floating in it. Unusable stuff. Spent a week messaging their “boards” every day and didn’t get a single response. When I emailed to complain, the only response was to use the “boards”. This company is a SCAM. I will be reporting them to my credit card company to get my refund that way. DO NOT USE REFILLS.COM

Customer support is awful. I let them know I didn’t need a renewal and I was still charged though I let them know prior to the prescription being sent to the pharmacy. I requested a refund multiple times and no one ever responded until I threatened to file a dispute with my bank. I never received the product either and they refused to help me.