RefillsWe started Refills because we've lived what it's like to wait too long for care, and watched people we love go without treatment that existed, simply because the system made it too hard to reach. So we built something simpler. Refills connects you with a licensed provider in your state for a personalized care plan, then makes prescriptions and refills easy to manage, no runaround, no membership fees, no surprise charges. The price you see at checkout is the price you pay.When you need us, we're actually there, a support team that picks up the phone and listens, whether it's a quick question or a complex refill.Already a patient? We'd love to hear about your experience. Leave a review below.
Refills (refills.com) has 1,597 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Cameron K.
My agent was super helpful and kind. She took care of my inquiry in just a couple of minutes and assuaged all my worries quickly :) Thank you!
Response from RefillsJun 29, 2026
Thank you so much for your kind feedback! We're delighted to hear that our team was able to assist you quickly while making you feel supported and at ease. Providing helpful, compassionate service is what we strive for every day. Thank you for choosing Refills!
Sondra K.
Sharon was very kind to talk with. By her calling to welcome me, it gave me a better sense of trust in the program. O appreciated the time she spent with me.
Response from RefillsJun 29, 2026
Thank you so much for your thoughtful feedback! We're delighted to hear that Sharon made such a positive first impression. Building trust and making our patients feel supported from the very beginning is incredibly important to us. We'll be sure to share your kind words with Sharon. Thank you for choosing Refills!
Christy D.
Just received my first order. I got the three month supply. It arrived very quickly, cold, customer service has been easy to access, I received a phone call to follow up when I received my product. I’ll place another order in 3 months and I’m really hoping to have the same great experience.
Response from RefillsJun 29, 2026
Thank you so much for your wonderful feedback! We're thrilled to hear that your first experience with Refills has been a positive one, from fast shipping and a properly chilled delivery to easy access to customer support and a follow-up call from our team. We're honored to be part of your wellness journey and look forward to providing you with the same great experience in the months ahead. Thank you for choosing Refills!
Tory E.
Kind and clear instructions
Response from RefillsJun 29, 2026
Thank you for your kind feedback! We're so glad to hear that our team provided clear instructions and a positive experience. We truly appreciate your support and thank you for choosing Refills!
Dixie L.
Hope was an absolute delight. She was calm, patient, professional, and even made me feel better about a stupid mistake I had made. It was such a relief not to be made to feel like I was in trouble. She carefully details what the next steps would be and assured me that she would call back with more information as needed. I appreciate the service that your company is providing, but even more I appreciate having someone as special as hope, man the phones and take care of me as if I were the only customer in the world
Response from RefillsJun 29, 2026
Thank you so much for your heartfelt feedback! We're truly honored to hear about your experience with Hope. It means so much to know that her kindness, patience, professionalism, and compassion made you feel supported and at ease. We'll be sure to share your wonderful words with her, they'll mean the world. Thank you for trusting Refills, and we're grateful to be part of your healthcare journey.
Eric
Got a live agent on the phone and she was amazing. She patiently listened to my complaints as I’ve been trying to get this issue resolved with chat support for weeks. She listened, escalated the issue and got me results quickly. Very glad I called and got her on the line!
Response from RefillsJun 29, 2026
Thank you so much for sharing your experience! We're so glad you decided to give us a call and that our team was able to help. It means a lot to hear that she took the time to listen, understood your concerns, and worked quickly to get your issue escalated and resolved. We'll be sure to share your kind words with her. Thanks again for choosing Refills!
Don K.
Very professional and patient
Response from RefillsJun 29, 2026
Thank you for your kind feedback! We're so glad to hear you had a great experience. Providing professional, patient, and caring support is what we strive for every day. Thanks for choosing Refills!
Kn
Great experience. All questions answered
Response from RefillsJun 29, 2026
Thank you for your feedback! We're so glad to hear you had a great experience and that all of your questions were answered. We appreciate you taking the time to share your experience. Thanks for choosing Refills!
