RefillsReviews of refills.com

Received an empty bottle and they required a photo of proof which I provided two. Months and months later with no refund and they just say oh now we need a video. Obviously I disposed of the product they should have requested that months before. The person that gives you the email Lalaine is no help so don’t even bother wasting your time with her as well. Opening a claim with this company in hopes to get my money back, but I’m just trying to save everyone else.

They're overpriced, you can go to your doctor and he can write you a prescription and get it for $50 a month. I wouldn't use these people now that the price of it in the pharmacy is way cheaper.

Not sure what happened with my last review of refills.com but pretty sure it was changed or tampered with as you can tell by how it looks like it’s the middle of the sentence but now I’m gonna try this again with my real opinion on refills … Refills was or is running a promotion on Groupon where you can buy one month for 131.00 as apposed to the 249 they normally charge for their month and a few months back i purchased a coupon and was able to use the code and only had to pay 20 buck shipping it was great and all went well and yes the coupon when purchasing says please allow one per customer now to me that means at time of purchase not forever lol they didn’t make that clear and several months later about two weeks ago i saw the promotion was still active so i purchased another coupon and this is where refills were starting to be scam artists …so first red flag was i went to refills to use the coupon and entered all my info in including my card but there was no slot to enter a promotion code and when i clicked continue they automatically charged me 249 so now i just paid 131 on top of the 249 so basically they got away with taking 380 for one month instead of 249 so ofc i was pissed and i called them and they fed some BS how that coupon is only a one time purchase and can’t be used again if purchased and i said well you people need to make that clear bc yes it says allow one per customer but that’s only at time of purchase and long story short they promised to refund the 249 and said it would take 3-5 business days and i saw it was pending in my bank so i called my bank asked why it wasn’t cleared they said bc the merchant aka refills cancelled the refund so i was pissed again and called them and it finally returned a few days later but the headache was far from over because i said you know what since i can’t use the coupon for me i will pass it to my friend she can use it for her order so that my 131 wouldn’t be wasted so she goes to refills and fills out her info and all this and in the promo section it says a promo code for new patient was applied and that the month cost went from 349 to 249 which is again bs bc clearly their one month costs 249 as is but when she went to enter the code from Groupon instead it wasn’t allowing her to change it it wasn’t even clicking so we called refills again and they started to feed some bs about how their new patient promo is the only active promo at the moment and that their one month typically costs 450.00 i said well then you guys shouldn’t have been running that Groupon in the first place so then refund me if i can’t use it and they fed some more bs about how they can’t refund me bc they never got paid from Groupon since i didn’t use the coupon which is bs bc i googled it and it said when any company runs a promotion on Groupon that Groupon pays them when something is purchased w in 7 days so they DID get paid and that was a lie so anyway they told me to contact Groupon and Groupon was telling me that the murchant made this promotion that once purchased it can only be refunded through them And i told them well they told me to contact you and long story short i didn’t even get the money back bc refills rule was it can’t be sent to the original payment only can be sent as Groupon bucks which who knows when I’ll use Groupon again for something so i just basically threw away 131.00 and needless to say im never using refills again they are a bunch of scam artists and i urge you all to steer clear of this company

Do not buy from them! They are scam artist ! I paid for 6 months in advance and they never ship the second part of the treatments, wich it made all of it worthless. They refuse to refund and if you see that woman on here that say to email her.. She never answer . Beside they are doing false advertising and the FDA is on them !! Do not buy - Avoid

Stingy dosing. They don’t care if it’s not being effective. There is no requirement to actually virtually see and talk to a clinician or doctor. There is a choice to talk to a “doctor” via text on messages. I just had a robot give me an answer. This place is crooked! I wouldn’t be surprised if my injections are just water. They have a robot answer for a doctor. In every answer the robot says things aren’t linear. Warning!!! I wasted almost 700.00 on a fake establishment.. The reply below from Refills is not concern or wanting to correct the problem. They have AI texting as a doctor. DO NOT WASTE YOUR TIME AND MONEY.

Order a 90 day supply. It was stuck in customs for a week and arrived hot. I was advised to throw it out. No response to email. Then, without a subscription which they clearly state on the website, I was charged an additional $477 for something I never ordered. They told me since I disputed I wouldn’t have to do anything else. They lied and charged my account again. Disputing again and this time I am disputing the defective product. This is fraud.

I have used refills.com for about 5 months. It is extremely difficult to use their site once they get you signed up. I have spent hours trying to get logged in to update my medical info and get a refill. I cannot get a live person (only their bot MAYA who cannot get a live person for me). Once I can figure out how to be sure I am unsubscribed, I will be switching providers. More importantlty, there was a mix-up with dosage amounts (my fault), but the dr. who answered my chat concern gave me an answer that clearly was not correct. Because of the particular medication, and my ability to "do the math" myself, I did OK. If this had been more critical or I wasn't able to calculate dosages myself, it could have ended badly.

Although shipping is very quick, on my first med refill they dropped my dose down without discussing it, and then when contacting customer service they were extremely unresponsive and unhelpful. Despite uploading all photos and info requested, weeks later I still have yet to receive any sort of helpful or timely response.