RefillsWe started Refills because we've lived what it's like to wait too long for care, and watched people we love go without treatment that existed, simply because the system made it too hard to reach. So we built something simpler. Refills connects you with a licensed provider in your state for a personalized care plan, then makes prescriptions and refills easy to manage, no runaround, no membership fees, no surprise charges. The price you see at checkout is the price you pay.When you need us, we're actually there, a support team that picks up the phone and listens, whether it's a quick question or a complex refill.Already a patient? We'd love to hear about your experience. Leave a review below.
Refills (refills.com) has 1,597 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Alexis
Took the time to listen to my concerns
Response from RefillsJul 8, 2026
Thank you for taking the time to share your feedback. We're delighted to hear that we took the time to listen to your concerns and provide the support you needed. Delivering a positive and attentive customer experience is very important to us, and your kind words are greatly appreciated. Thank you for your trust and support—we look forward to assisting you again in the future.
Mayra
Alex was responsive, friendly, and followed through on my request for an update on my order. He was truly a breathe of fresh air. I am super happy with his amazing customer service.
Response from RefillsJul 8, 2026
Thank you for taking the time to share your experience! We're thrilled to hear that Alex was responsive, friendly, and kept you informed throughout the process. Providing timely updates and exceptional customer care is something we take great pride in, and we're delighted that Alex made such a positive impression. We'll be sure to pass along your kind words to him. Thank you for choosing Refills, and we truly appreciate your support and feedback. We look forward to serving you again in the future!
Marion T.
Fast and responsive service! Meds were professionally delivered and packaged very well. Customer service is fantastic! Glad I decided to go with Refills and I highly recommend anyone to give them a try!
Response from RefillsJul 8, 2026
Thank you for your wonderful review! We're delighted to hear that you were pleased with our fast and responsive service, professional delivery, and secure packaging. It's especially rewarding to know that our customer service team made a positive impression. We truly appreciate your trust in Refills and are grateful for your recommendation. Your feedback motivates us to continue providing the highest level of care and service to all our customers. Thank you for choosing Refills—we look forward to serving you again!
Stacy R.
Alex was very kind and really listened to me
Response from RefillsJul 8, 2026
Thank you for your kind review. We're delighted to hear that Alex was able to provide you with such a positive experience. Taking the time to listen, understand our customers' needs, and offer caring support is something we value greatly. We'll be sure to pass your wonderful feedback on to Alex, who will be pleased to know their efforts made a difference. Thank you for choosing us, and please don't hesitate to reach out if we can assist you in the future.
Joseph S.
Friendly, courteous.
Response from RefillsJul 8, 2026
Thank you for your kind feedback. We're delighted to hear that you found our team friendly and courteous. Providing a positive and professional experience for our customers is always our goal, and it's wonderful to know we met your expectations. We truly appreciate your support and look forward to assisting you again in the future.
Alex N.
The personal call to walk me through the process was a very nice touch
Response from RefillsJul 8, 2026
Thank you for taking the time to leave us a review. We're delighted to hear that you appreciated the personal call and found it helpful in guiding you through the process. We believe that providing clear, personalized support is an important part of delivering a great customer experience. Your feedback means a great deal to us, and we're pleased that our team was able to make the process easier and more comfortable for you. If you ever need any further assistance, please don't hesitate to get in touch.
Barbara C.
She answered my questions and explained everything eell
Response from RefillsJul 8, 2026
Thank you for your wonderful feedback. We're delighted to hear that our team was able to answer your questions and explain everything clearly. Providing helpful, professional, and easy-to-understand support is something we take great pride in. If you ever need any further assistance, please don't hesitate to reach out—we're always happy to help.
customer
Lucas Lowell, Has help me understand everything. he did an excellent Job
Response from RefillsJul 7, 2026
Thank you for your kind review. We're delighted to hear that Lucas Lowell was able to help you understand everything and provide the support you needed. Delivering clear, informative guidance is something we strive for, and we're pleased that Lucas made such a positive impression. We'll be sure to share your feedback with him. Thank you for choosing us, and we wish you continued success on your journey!
