Jakob H.
The meds were fine
The service itself is OK, but the price they tell you is not what you end up paying. When it comes to cancellations, plan to have to spend another subscriptions worth for products you don’t want. They charged my 650$ without notice after I had already told them to cancel my subscription twice. Called customer support and after 15 minutes of back and forth was told there was nothing they can do since the order was placed and immediately sent to the pharmacy all at 0300 in the morning all without any notice prior to it happening. Terrible customer support and I would highly advise against giving they any sort of payment or support in the slightest.
Response from RefillsJul 13, 2026
Thank you for taking the time to share your experience. We understand your concerns regarding the renewal charge, the cancellation process, and the support you received. This is not the experience we aim to provide our customers. We would like the opportunity to investigate your account further and review what happened with your subscription, billing, and cancellation requests. Please contact [email protected] directly with your relevant information so that we can locate your account and work towards a resolution as quickly as possible. We appreciate your feedback, as it helps us identify areas where we can improve our processes and customer experience.