RefillsReviews of refills.com

The concentration of semiglutide is not what its supposed to be! I stopped refills last month after no weight loss since starting in april. The dose the new company stated me st was the same as refills but I was not ready for the strength at all!! My dose difference w the new company is 22 units less so far!! I've had to go lower each week due to severe neausia eVey week. I've lost ten pounds and now that I'm getting my dosage worked out I'm going to be taking way less meds. Don't be told your not losing weight because your body's trying to adjust. Your probably getting eiaffective semiglutide

This company is a fraud. I paid $627 for a three month subscription that was supposed to give me a 4 week treatment for 3 months. I only received 1 treatment now they want another payment. I can't find a way to cancel my subscription

DO NOT USE THIS COMPANY I have spent days trying to cancel my subscription and now have been directed to their cancellation TEAM!!! Yesterday I spoke with some poor phone rep and she actually tried to help and then today I received another $299 unauthorized shipment. My CC is being held hostage and I cannot cancel until the amount has been posted - will eventually get a cashback. My so called "customer portal" states that I have not received treatment despite sending me four so far and the chat support only responded when I first ordered then ....crickets when I tried to cancel. No option to remove CC info and they will not cancel over the phone - have to go through a cancellation process. How is this legal? Plus the product is weird - it stings and I've never experienced that.

I switched over to refills.com after spending a lot of money using RO. However, the difference is I have been using, supposedly the same product, for two months and have not lost any weight. I also received the package and the product was warm. I know from using RO that the product needs to be stored in the refrigerator. All I can say is I lost 55lbs with RO and none with refills.com.

Horrible experience with customer service. I placed my orders on hold for 30 days, and 15 days into the paused period I received a text that my order was processed. I checked my credit card and it was already pending the charge. I tried to contact customer service and I was send to voicemail. Over the last three months, I tried to contact customer service several times and never made any contact with any human being. Also, I asked for a smaller dose because I was not feeling well on a bigger dosage. I was still sent the same dosage with the direction to inject the same amount after telling them that I was extremely sick. After several emails to the provider messenger on their website they told me just to take the smaller dose and throw the rest away. So I spent money for a double dosage only to throw it away.

Medication: Great. Operations: A mess. The compounded tirzepatide itself works well, and the pricing is competitive for a 6-month subscription. That's where the positives end. First shipment: No dosing instructions were included. No titration schedule, no guidance. I accidentally started at the wrong dose because there was nothing telling me otherwise. For a medication that requires careful dose escalation, this is a serious oversight. Second shipment (months 4-6): This is where it fell apart. - I asked when the next shipment would be sent. No one could answer. Support said "ask your provider." Provider said "ask support." Medical team said "ask Refills." Three teams, zero answers. - I have a communication accommodation on file (text/portal only, no phone calls). It was ignored three separate times. I kept receiving requests to call the clinic. - When I finally got them to acknowledge the shipment, they said "we sent you a check-in form." It hadn't been sent. After I pointed this out, they sent it. - The form has no confirmation screen. Tapping an option submits immediately with no way to review. I accidentally selected the wrong answer and it submitted. For a medical form, this is unacceptable UI. - The follow-up visit requires OTP verification. The code does not arrive via phone or email. Multiple attempts, both methods, nothing. My order is now on hold because of their system error. - My ID has been "pending verification" since I first enrolled over two months ago. Still pending. - Support chat goes unanswered for hours. I sent detailed messages about multiple issues and received no response. - I received a system text at 2 AM. The pattern is clear: nothing happens unless the patient pushes. If I hadn't followed up repeatedly across every channel available (support chat, support email, provider portal, medical team, and text), my medication would still be sitting in limbo. The medication itself is why I'm not giving 1 star. But if you need reliable, responsive service, especially if you can't do phone calls, be prepared to advocate aggressively for yourself. The system is built around phone support. Text and portal support is an afterthought. Update: I notice the company actively responds to Trustpilot reviews. I’d appreciate it if the same responsiveness were applied to the support chat, where my messages remain unanswered. Update: I’ve now contacted support chat, support email, provider team, medical team etc. via email and text. Will update when there is progress.

It's not worth the money you save for their terrible custom service and errors they make. My account was successfully paused since I was going to be out of town, and they shipped medication anyway. I was told to just use compromised medication (despite one support team member assuring me they would ship new medication when I got back), was told I'd receive call-backs from at least 4 different people on their customer service team and never did, chat messages were ignored for days, and ultimately they still refused to ship new medication despite it being their error. If I had forgotten to pause my subscription, sure, then it would be my mistake. But the account was successfully paused and medication was shipped anyway, then refused to be replaced. Save yourself the dishonesty, the run-around from the support team, and the headache and just go to a local doctor instead. It is absolutely not worth it to use this company who would be perfectly fine with people using compromised medication.

Absolutely horrible customer service! The online platform isn’t user friendly. They are readily available to help during sign up then take months to reply once they have you locked into an auto renew program.