Mike G.
The phone experience was a little…
The phone experience was a little lacking. The telephone connection was not great. The phone representative did not know if the medication kit comes with “bc water”bacteriostatic water. The phone rep was kind and welcoming, but lacked the immediate info I wanted. She did direct me to the portal for more info.
Response from RefillsJul 2, 2026
Thank you for taking the time to share your experience. We appreciate your honest feedback and are pleased to hear that our representative was kind, welcoming, and able to guide you to the portal for additional information. We sincerely apologize for the poor phone connection and for not being able to provide an immediate answer regarding the medication kit and bacteriostatic water. We understand how important it is to receive clear and accurate information when you reach out, and we recognize that we fell short of your expectations in this instance. Feel free to reach out to [email protected] if you need any other clarity. Your feedback is valuable and will be shared with our team as we continue to improve both our communication and product knowledge. Thank you for bringing this to our attention, and we appreciate the opportunity to serve you better in the future.