RefillsReviews of refills.com

THIS COMPANY IS THE WORST WITH CUSTOMER SERVICE AND FOLLOW THRU ..ALL THEY DO IS GIVE YOU THE RUN AROUND AMD EXCUSES ..I SHOULD HAVE MY 3rd SHIPMENT TODAY AND THEY RAN MY CREDIT CARD ON AUGUST 4 th …AND TEXTED ME TODAY AUGUST 13 THAT I NEEDED TO ANSWER A COUPLE QUESTIONS!!!! I WAS ASKING WHY WOUKD YOU NOT ASK ME BEFORE TODAY !!!! WHEN I SHOULD RECEIVE MY 3RD SHIPMENT TO TAKE TODAY !!!!!! CUSTOMER SERVICE GAVE ME A SONG AND DANCE ABOUT SOMETHING TGAT DUDNT NAKE ANY SENSE!! THEY STILL CANT TELL ME WHEN MY NEXT SHIPMENT IS COMING!!!!RUN DO NOT WALK AWAY FROM THIS SO CALLED COMPANY…WHO EVEN KNOWS WHO IS RUNNING IT!!!!

I was told everything was in order today I get a text saying I need to do my intake again and once again I can’t log in

I contacted support Aug 1 to make sure my Aug 4 shipment was coming on time. My account says I still have a refill due to me. I paid $900 for 6 months. I have only received 3 months worth. Support received and read my message but never replied. I reached out again via chat on Aug 4 and Aug 5. Same treatment. On Aug 6 I called customer service and sat on hold for 7 min and was asked to leave a voicemail. Later on Aug 7 A customer service rep returned my voicemail and I updated my check in questionaire that was already done, but apparently lost in the transfer from the old portal to the new. He assured me that a doctor would be reading my check in and my shipment would be sent over the weekend. It’s now Tuesday Aug 11 and there is still no order placed, the chat box with the doctor is deactivated because it says I have no active orders. Support chat continues to read and no reply to my inquiries. I expect a $900 refund or my meds shipped out ASAP. In addition they use THE CHEAPEST SUPPLIES. My insulin syringe i used to administer my last dose from my last vial… the needle literally bent and broke off in my skin rather than going all the way into the subcutaneous tissue and i had to use tweezers to get it out and transfer the meds from one syringe to another… It was appalling.

I placed my order 12 days ago and have not received it. It says order complete on my profile but never received any shipping information or the product. Support never answers questions when ask and I cannot get through to a person. Very frustrating. How they reply saying it will ship 3 to 5 days after order it’s been 12 days and they cannot provide me with a shipping information. They just said it’s being processed. This is ridiculous and very frustrating.

I’m trying to get a refill due to spoilage of my last vial, but no one will respond to my messages. I wrote on Wednesday and Friday and again today. Disappointing.

I sent messages to the Dr. who never once replied to me? Six months of treatment without losing any weight was a complete waste of money. Finally, someone responds, but it’s customer service? OK, NOT a Dr., but they say they will switch me to tirzepatide. Ok, price increase (when I was locked into one specific price from the beginning?) Well, I guess I have to do it, because apparently they are overloaded and unable to respond. Frustrating. Now, I login, because I should have another shipment coming, and I learn that there was a migration??? Had NO email for that. Not in spam. And what is happening? My health is on the line here, does anybody even care?

These reviews are FAKE... please please please do not read and believe them. The names of the people who reviewers supposedly spoke to are false. This company is a scam and received a warning from the FDA about putting fraudulent information on their website. The semaglutide they use is not FDA approved. The doctor who supposedly sent me my instructions does not exist. I attempted cancelling this order the day after I placed it once I learned about them. There customer service number is a JOKE and the 20 times that I called them I got the same girl and every time she was trying to connect me to the department to "cancel", she was having issues and someone would call me back AND NEVER HAS! STAY CLEAR OF REFILLS.COM. These 5 stars are A LIE.

If I could give them a ZERO I would. Impossible to speak to a person! They still charged my credit card for product after I cancelled and did not order.