RefillsReviews of refills.com

Response from RefillsJun 12, 2025

We’re very sorry to hear about your experience and understand how frustrating this must have been. We appreciate you sharing this feedback — it’s clear that something went wrong, and we take issues like login access and medication delays very seriously. If you’re open to it, we’d still like to take a look and see if we can help resolve this. Please feel free to reach out to our support team at (888) 458‑5061 or [email protected] so we can investigate further. Thank you again for your feedback — we’re always working to improve.

Response from RefillsJun 16, 2025

Hi there — thank you for sharing your feedback. We’re truly sorry for the confusion around pricing and the delays you experienced. Our goal is always to be as transparent as possible, and we apologize if the introductory pricing wasn’t clearly communicated. We’d like to review your account and make sure you have a clear understanding of the program and options going forward. Please reach out to our team at [email protected] or call us at (888) 458‑5061 so we can look into this and help you continue your journey with confidence.

Response from RefillsJun 16, 2025

Hi — we’re really sorry to hear about the breakdown in communication and how that’s left you feeling. That’s not the experience we want for any of our patients. We’d appreciate the opportunity to review what happened and ensure this is properly resolved. Please reach out to [email protected] or call (888) 458‑5061 so we can take a closer look at your order and make this right. Thank you again for bringing this to our attention — we’re here to help.

Response from RefillsJun 16, 2025

Hi there — we’re really sorry to hear you didn’t have the experience you hoped for with your treatment. Everyone’s body responds differently, and we know how frustrating it can be when expectations don’t match results. We’d love to better understand what happened and review your case. Please don’t hesitate to reach out to us at [email protected] or (888) 458‑5061 so we can help clarify any concerns and assist further.

Response from RefillsJun 16, 2025

Hi — thank you for sharing your feedback. We’re very sorry for the confusion around pricing and the frustration this caused. Our team would appreciate the chance to look into this and make sure everything is handled appropriately. Please contact us at [email protected] or call (888) 458‑5061 so we can review your billing and ensure your account is properly updated. We’re here to help make things right.

Response from RefillsJun 16, 2025

Hi Deena — we’re truly sorry for the confusion and frustration you experienced during the sign-up process. This is not the type of first impression we want to make. We’d appreciate the chance to investigate what happened and ensure your information and payment are handled properly. Please reach out to our team at [email protected] or call us at (888) 458‑5061 so we can look into this urgently and work to make it right. Thank you for your patience — your trust matters to us.

Response from RefillsJun 16, 2025

Hi Brea — we’re really sorry to hear about the lack of follow-up after your payment. That’s not the experience we want our patients to have, and we understand how frustrating that must be. Please contact us directly at [email protected] or call (888) 458‑5061 so we can review your account and resolve this as quickly as possible. We’d like the opportunity to make things right. Thanks again for bringing this to our attention.

Response from RefillsJun 16, 2025

Hi Kim — we’re very sorry to hear about your experience with shipping and the follow-up process. That’s not the level of service we aim to deliver, and we completely understand your frustration. We’re glad to hear your refund was processed, but we’d still appreciate the chance to review your case internally to ensure this doesn’t happen again. If you’re open to sharing more, please reach out to [email protected] or call (888) 458‑5061. Thank you for your feedback — it helps us improve.