RefillsReviews of refills.com

Super fast shipping, consistently 2-3 days from ordering to arrival. Customer service absolutely blows though. Weeks to respond to portal questions if you receive a response at all. I shouldn't have to go to reddit/social media to get a response or know what is going on with my account/website overhauls. There's heaps of praise for "Taylor" being responsive, but again, I've sent DMs that never get a response while others speak as if she's RefillsGod. There's a pinned post now telling everyone to "text this number for questions!" and the first msg you get when you do is, "hi I'm Taylor and I'm a real person not a bot!" 🚩 🚩 Grateful for the company, but I should be able to get a timely response to genuine concerns about my order and account without jumping through so many hoops.

My experience with Refills.com was average overall. The medication process itself was fairly straightforward, and the pricing seemed more affordable compared to some competitors. The product arrived properly packaged and the consultation process was simple enough to complete online. However, the biggest issue was communication. Responses from support were inconsistent — sometimes quick, other times taking days with little clarification. I also found the order status updates confusing because the portal didn’t always reflect what was actually happening with my prescription. It created unnecessary stress wondering whether the order was delayed or just not updated properly. I wouldn’t say the service is terrible, but it definitely needs improvement in customer support and transparency. There’s potential here, but the experience still feels unorganized at times.

I was getting medication for almost a year and when i inquired if they would lower their price i got no response so i canceled with them and went to a different company for less money.

I give 3 stars..because everything was great until my medication went up! They only sent maybe 2.5 weeks instead of 4! I've reached out via chat on site and I get a reply back from which obviously was a computer! And they make this right it goes to at least 4 stars from me!

The communication isn't ideal. While Refills was busy filling my email inbox and sending text messages non-stop, I was struggling to the point of begging to get in touch with customer service about my order. I attempted multiple times via phone, text message, email, and the online customer service portal. Absolutely everything was smooth sailing up until right after I placed my order.

The product is fine but the service is terrible. They are VERY slow to get meds out - i'm currently a week overdue and have missed a week of treatment because they cant get it out in time. they blame the pharmacy being too busy - how is that a problem for the customer? their support is also poor. incredibly slow to respond to messages - typically two days to get a reply (and that reply is 'we're working on it') if you can get hold of them on the phone then they are pleasant enough, but dont actually do anything, they just give the usual platitudes. I had high hopes for them on first order as things were fast but second and subsequent orders have been a disaster. As a patient you shouldn't be having to chase them daily to get the medication you pay for, you shouldn't be having to miss a week or two of treatment because they cant fulfil orders in a timely manner. For this reason I cannot recommend then - you'll pay your money but you wont get the service and therefore wont get the result you want. MOST RECENT EDIT : I have to update the review because in the last three months or so of service I have no complaints - the medication has been ordered, processed,dispatched and delivered as quickly as I need, they are following the process for increasing dose etc etc. So despite the early terrible experience which went on for a couple of months, as of right now they are doing great. i've upped the stars from 1 to 3 to reflect the better experience. EDIT : and to add insult to injury - they eventually got the medication out, should've been delivered 27th according to Fedex tracking, its gone missing. Two weeks with no medication.... EDIT 2 : refills.com replied to this review asking me to reach out to support so they could 'make it right' but i've been reaching out to support for weeks. if i could take a screenshot of my message history you'd see countless messages to support and the replies are 'we're looking at it'. This response is just a 'lets try and look good' attempt, they do nothing. EDIT 3 : now Refills.com are sending out 'Due to recent nationwide transportation disruptions, our pharmacy partners have experienced slower-than-normal shipping operations.' emails - the problem is not with transportation the problem is that the pharmacy is so incredibly slow in fulfilling the order. paid for my shipment on the 9th of Feb and it was sent to the Pharmacy on the 9th, today is the 16th and its still with the pharmacy and they're sending me 'excuse' emails. I will be cancelling my sub with refills.com as the service is so unbelievably poor.

The ease of getting a prescription and dealing with the medical provider was fantastic. Shipment was fast and my medication instructions was simple to follow. If you have to deal with support for any reason it's an absolute pain. They responded randomly, sometimes takes over a week and other times a few days. As long as you never have to deal with support then this is a solid place.

I tried several times to contact someone with questions regarding weight loose and no one returned my call or responded to my chat on line. I was very disappointed. Also, it took longer than advertise to get the medication.