RefillsReviews of refills.com

Money came out of my account August 6. Today is August 24 and still no medicine. I spoke with someone twice that both said they were expediting it to the pharmacy and I should receive it within 3-5 days. That was a week ago and still nothing. Do not recommend this company.

18 days after signing up and paying for Refills' services - nothing received, no notice sent to the pharmacy, customer support barely responds, and the website was down for half the time. I was promised a partial refund from Refills, but that never went through despite me asking about it several times. Awful business, awful customer support, unable to fulfill any order or request. Avoid!

I was a customer of Refills.com from January until August 2026, and the only actual reason that I stayed with them for so long was because I actually only placed a couple of orders. Because when they bumped me up, I decided to titrate up more slowly and began doing microdosing, so I didn't need as many vials. This company is the other type of Vile, V-I-L-E. They are impossible to get on the phone. In a lot of instances, when you do get on the phone with a customer care agent, no one can actually help you. They always have to put you on pause and say that they are going to message you back on something, which they will. They will text message you. Absolutely nothing. There will be no movement. There will be no help on any of your issues, and that will go on for days and days and days. You are not a priority. You are not even actually appreciated for the money that you are bringing in. It is the strangest company because it feels as though they actually just don't care whatsoever about keeping your business. And their prices aren't even the best prices anymore. Every single time that I got an order, it was from a different pharmacy with different instructions, and it was very confusing. They also didn't have the best shipping, and so one time my order sat in a hot van or in a hot shipping warehouse — I'm not sure which one, because it was never totally clear — until one to two days later. They did not care. The actual shipping company cared far more than they cared, and they actually made sure to get it to me that same day, knowing that it was a medication that was needed. If it would have been hot weather season, my semaglutide would have been completely cooked. I just signed up with Embody.com, and they are top-notch, head-over-heels better. They are only $30 more per month than Refills.com for tirzepatide. I can't believe it. This is not paid. This is not a bot. This is an actual human being. I actually review things professionally, and I cannot say enough how horrible my experience was with Refills.com. I was never sure I was going to get my medication on time. I was always anxious that I was going to have to go through some rigmarole with people being nasty to me or the company just making me feel less than. And at the time, it was the best price for compounded semaglutide that I could find. And now it's just not the case. They have absolutely lost my business, and frankly, I hope that they go out of business. They are a horrible, horrible company.

I signed up to receive GLP-1 medication on 8/3/26. It is now 8/19/26 and I have not received my medication yet have been charged 150.00 for it. My order status does not update on the app and I have not received any notifications of a tracking number nor order status. I have attempted multiple times to contact support via their chat, email, and phone number. I have gotten zero response. I have left my name and contact number on at least 3 separate occasions asking for a call back and nothing. The lack of communication and customer service is very alarming. I have contact the company to let them know that I don't want the medication and want a refund and have still not received a response. I saw that another reviewer was able to obtain email addresses from the company to contact someone directly, so I have taken that additional step to see if I get results. This definitely feels like a scam or at the very least, horrible business practices. I don't recommend going with this company. The price may be good, but the service is horrible!

I have been trying to reach them several times by phone..no reply regarding my new refill. They sent a text to sign in before I can get my refill but it’s not working ! Went to T Mobile to check my phone . All good It’s on your part but they were quick to charge my Credit card! Get my money. I still can’t get through and no return phone calls Not a happy customer

I paid $1188 a month ago. I was promised the meds by the doctor, Amelia, Marcus and Hope multiple times. NEVER RECEIVED ANYTHING. I ask for a refund today and now I’m blocked from my order and reviewing any messages on their website.*** THIS IS A SCAM!**** They take your money and lie to you when you call. I’m calling the police to report them and the Better Business Bureau. Please please don’t let them get your money too!! ***SCAM ALERT***

Something tells me that since majority of the one star reviews being within the past month that something is going on with this company. I literally came onto this site to see if anyone else has had issues with the lack of communication and updates from customer service. They took my payment 8 days ago but it is still “pending”. Multiple calls and emails go without resolve but sent to “escalation team”. What does that even mean.. ? After reading these reviews I’m almost certain there is some sort of scam going on or they simply do not have medication readily available. Do your due diligence. Go elsewhere. Edit; 8/21 Aaaaannnndddd… they canceled the order. In all seriousness. Take the 10 minutes to call and ask if they actually have it in stock. Will save you 2 weeks of wondering and 5-7 days waiting on a refund.

I am disappointed with Refills.com. I had placed an order over two weeks ago and have not received any medication despite it being approved by a doctor. I was told today the prescription was stuck. I tried to reach out through messaging with no response so I had to call today. I recently had to stop taking Wegovy due to insurance issues. I went to Refills hoping it would be a smooth transition. It has not. Tomorrow will be two weeks since I have taking the medication. I am on 2.4 mgs and I do not want to have to start over. The medication should be sent to me ASAP so i do not have to start over.