RefillsReviews of refills.com

Response from RefillsDec 3, 2025

Thank you for sharing your experience, and I’m very sorry for how frustrating this has been. The Thanksgiving holiday created a backlog at the pharmacy, which caused delays and slower-than-normal responses, and we understand how disappointing it feels not to have clearer updates while your order is still processing. We’d really like to take a closer look at your prescription and help move things forward. Please reach out to [email protected] so our team can review your order directly and assist you as soon as possible.

Response from RefillsDec 3, 2025

Thank you for sharing your feedback, and I’m very sorry to hear that your experience with communication hasn’t been positive. You should always feel supported and informed when reaching out. Please contact [email protected] so our team can review your account directly and assist you as quickly as possible.

Response from RefillsDec 3, 2025

Thank you for sharing this, and I’m very sorry for the frustration you’re experiencing. You should never feel like you’re being asked to reorder or leave a review without receiving your actual product. We’d like to look into your account right away to make sure your prescription is being processed correctly. Please reach out to [email protected] so our team can review your order and assist you directly.

Response from RefillsDec 3, 2025

Thank you for sharing this, and I’m truly sorry for the experience you’ve had. Orders placed around this time were affected by a Thanksgiving backlog at the pharmacy, which slowed down processing and updates far more than usual. You deserve clear communication and real resolution, not repeated apologies, and we want to look into your order directly so we can address this properly. Please reach out to [email protected] so our team can review your account and assist you right away.

Response from RefillsDec 3, 2025

Thank you for taking the time to share this, and I’m truly sorry for how stressful and disappointing this experience has been for you. Delays around the Thanksgiving period created a backlog at the pharmacy and slowed down both tracking updates and response times, and we understand how it can feel like you’re being left without clear answers. You deserve transparent communication and real support, not conversations that leave you feeling unheard. We’d like to review your order directly so we can provide accurate information and help resolve this as quickly as possible. Please reach out to [email protected] so our team can look into your prescription and assist you right away.

Response from RefillsNov 24, 2025

Hi C Barry, Thanks for taking the time to share this. I’m really sorry you had that experience trying to call in. That’s not the impression we want anyone to have. Our phone support line should never hang up or go silent like that. I’m having the team look into the call logs and routing to figure out what happened so we can fix it. If you’re open to it, I’d be happy to help you directly and make sure you get a quick answer. You can reach us at [email protected] or reply here and I’ll make sure someone follows up right away. Appreciate you flagging this and giving us a chance to make it right.

Response from RefillsNov 22, 2025

We’re very sorry to hear about your experience, Kipper. We understand how frustrating it can be to wait longer than expected for your prescription, and this is not the level of service we strive to provide. Please contact [email protected] so our team can review your order and work to improve your experience.

Response from RefillsNov 22, 2025

We are very sorry to hear about your experience and that you did not see the results you were hoping for. We understand how frustrating it is to wait a long time, receive a dose that feels ineffective, and feel let down compared with past treatments. Please email [email protected] so our medical and support teams can review your order and dosing details and work with you on a solution.