RefillsReviews of refills.com

I’m very disappointed with the level of service I’ve received. I reached out to the support team through the app and didn’t get a response for two days on my first attempt, and then had to wait another three days after their initial reply to hear back again. I was also guaranteed that my order would arrive within a week, but now I’ve been told it will take a week and a half. On top of that, when I enrolled in the program, I chose to pay through my checking account because I was assured I would receive $5 off each month as an incentive which I have not received. Exceptional customer service isn’t just a promise; it’s a standard that should be consistently upheld, and this experience fell far below that.

Misleading!! Misled me, wouldn't cancel the order literally minutes later after the question was "what WOULD you choose if approved" and requested CC info which i provided. Did not even speak to a doctor first. Do not use.

My order was placed on December 1. I am still awaiting shipping notification 8 days later. I have tried to get help with my order since I will be traveling, and have gotten very little communication. For example, I sent a message to support asking if the order could be delayed (which apparently it is anyway...) and the response I received (sorry- can't be delayed) was FOUR DAYS LATER!!

Poor communication...blamed items didn't ship because they were backed up from Thanksgiving...not my issue...bad company logistics. Didn't get any conversation until I reported them and wrote a bad review. I will not ever do business with a company who you can't talk to an actual person and their chat support is almost impossible to get someone to reach out to you. Bad company to take your money so fast but not send your product. I went through Affirm to get this escalated and thank goodness this item is now canceled and they said they dont give refunds or do cancelations!?!? Hmmmm.

** Edit: after waiting almost 2 weeks for my medication that was promised to me in 48-72 hours I got it and it expired on 11/15/2025. I have sent a message to customer service and I will update once they respond. At this point I would give zero stars if I could. I would also like to add that a lot of the five stars have no actual review and are from companies like Starkey and Walgreens. Make sure you read the REAL reviews by people who have actually purchased from refills. It’s been almost 2 weeks and I still do not have the order I was told would be to me in 48-72 hours. I tried multiple times to get help from customer service with no avail. I wish I would have taken the negative reviews more seriously but I couldn’t resist their latest sale. I am very unhappy and wish I would have gone with another company.

If I could give them no stars I would! DO NOT ORDER FROM THEM! They lie! I paid for my medicine on dec. 1 and it’s the 8 th and they can’t provide a tracking number! They told me they messaged the pharmacy and didn’t get a message from them all day, I asked who the pharmacy was and she told me Perfect pharmacy. I looked them up and called and they have never heard of me! I called them back and got vm, I’ve sent the dr ll Ike 6 messages with no response!!!

As I hate to give Refill health 1 star, because my process with them went really well at the beginning, they partner Pharmacy is definitely a zero. It took 3 weeks for me to get my prescription, and then when I received it the vial was expired. Also ProRx compound is on recall. I think Refill health should partner up with a different Pharmacy other then ProRx and perhaps they will get a better rating. Now that I have notified them of my expired vial, they have lack communication with me. If I don't hear back from them in 24hrs I will start looking into legal help as I hold them responsible for the expired medicine because I made full payment to them.

I still don't have my meds. This is the second time that I had to go through the process. I was overcharged, then double charged, and could've been a month in on my treatment. It is taken over a month and still have nothing to show for all the money that I've spent. Honestly I'm beginning to think this is a total scam.