supan S.
Refills.com has been one of the most…
Refills.com has been one of the most frustrating companies I’ve dealt with. The experience felt like a bait-and-switch — what they advertise and what you actually get are completely different. Prices, details, and expectations seemed to shift after I’d already committed, which is unacceptable. Their customer service made everything worse. They’re slow, unresponsive, and offer little to no real help. After multiple attempts to get a simple issue resolved, I’m done wasting my time. At this point, I fully plan to contact the Better Business Bureau about my experience. Maybe that will get their attention, because regular customers clearly don’t. I won’t be ordering from them again.
Response from RefillsDec 17, 2025
Thank you for sharing your experience, and we’re truly sorry to hear how frustrating this has been for you. We understand how upsetting it feels when expectations do not align and when support does not feel responsive or helpful. This is not the experience we want for anyone, and we would appreciate the opportunity to review your situation directly and address your concerns. Please reach out to [email protected] so our team can look into this further and assist you.