Steven
Theft due to open dispute
Stole $1,600 from me. This is to formally dispute the remainder of my one-year subscription. I have only received three months of medication. The company has confirmed via screenshot that the remaining subscription will not be fulfilled. Given this non-delivery, I request a pro-rated refund of at least $1,600 for the unfilled nine months of my paid subscription. My decision to dispute the charge was based on legitimate safety concerns following a negative FDA inspection of the affiliated pharmacy for contamination issues related to tirzepatide.
Response from RefillsDec 21, 2025
Hi Steven, we’re sorry to hear about your experience and understand how frustrating this situation can be. We’d like the opportunity to review your account in detail and make sure everything is handled appropriately, including looking into your subscription status and any refund eligibility. Please reach out to our support team directly so we can assist you and work toward a resolution as quickly as possible. We appreciate you bringing this to our attention and hope to get this resolved for you.