RefillsReviews of refills.com

Response from RefillsJun 4, 2026

We’re sorry to hear you’ve had difficulty reaching someone regarding your FSA reimbursement request. We understand how frustrating it can be when you need documentation or assistance and are unable to get timely support. Please send your order details and account email to [email protected] so I can personally review your case and help ensure your request is directed to the appropriate team for follow-up and assistance.

Response from RefillsJun 3, 2026

We appreciate your feedback regarding response times, dosing information, and shipment expectations. These are important concerns, and we understand how the lack of clarity can create confusion and uncertainty. We agree that clear communication and treatment instructions are essential, especially when starting a new medication plan. Please send your order details and account email to [email protected] so I can personally review your account and help ensure your questions are directed to the appropriate team for clarification and follow-up

Response from RefillsJun 2, 2026

We understand how inconsistent timing can make it difficult to plan your treatment and know when to expect your medication. Clear expectations around billing and shipment cadence are important, and we appreciate you bringing this concern to our attention. Please send your order details and account email to [email protected] so I can personally review your account and help clarify the status of your billing and delivery schedule.

Response from RefillsMay 28, 2026

We’re truly sorry to hear about your experience and understand how concerning it must have been to notice changes in your medication after several months of otherwise positive experiences. We also sincerely apologize for the lack of follow-up after you reached out with your concerns. Feeling unheard, especially regarding medication quality concerns, is not the experience we want for our patients. Please send your order details, account email, and any photos you may still have to [email protected] so I can personally review your case and help escalate this with the appropriate team for further investigation and resolution.

Response from RefillsMay 28, 2026

We’re truly sorry for the frustration and disappointment you’ve experienced. We completely understand how upsetting it is to receive a quoted amount, authorize payment based on that information, and then encounter a higher charge without timely clarification or follow-up afterward. We also understand how discouraging it is to feel ignored after repeatedly reaching out for support. That is not the level of transparency or communication we want for our patients, and we sincerely apologize for the experience you had. Please send your order details, account email, and any screenshots or messages regarding the quoted pricing to [email protected] so I can personally review your case and help escalate this with the appropriate team for investigation and resolution.

Response from RefillsMay 22, 2026

Thank you for your honest feedback. We’re glad to hear the overall process, communication flow, and shipping experience have been positive for you, but we also understand and acknowledge your concerns regarding customer service. We know there’s always room for improvement when it comes to support responsiveness and overall patient experience, and feedback like yours is incredibly valuable as we continue working to do better. We truly appreciate your support.

Response from RefillsMay 21, 2026

Thank you for your honest feedback and for continuing to trust us despite the bumps along the way. We sincerely apologize for the frustration caused by account pauses and delayed communication, and we understand how important timely updates and support are. We’re very glad to hear the medication has been helping and that Erik has been supportive in assisting you through the issues you experienced. We truly appreciate your patience, feedback, and continued support.

Response from RefillsMay 21, 2026

We’re truly sorry for the frustration you’ve experienced trying to update your dosage. We understand how important timely communication is, especially when it comes to adjustments in your treatment plan, and we sincerely apologize for the lack of response. Please send your order details and the email associated with your account to [email protected] so I can personally review your case and help escalate your dosage request with the appropriate team as quickly as possible.