RefillsReviews of refills.com

Response from RefillsMay 18, 2026

We’re truly sorry for the frustration and disappointment you experienced. We understand how important it is for patients to feel confident that their requests and preferences are being clearly understood and followed, especially regarding pricing, formulation preferences, and pharmacy selection. We also recognize how upsetting it is to feel left without communication after requesting cancellation and refund assistance. Please send your order details and the email associated with your account to [email protected] so I can personally review your case and help escalate this with the appropriate team for further investigation and resolution. We appreciate you bringing these concerns to our attention.

Response from RefillsMay 5, 2026

Thank you for taking the time to share such a detailed and honest review, we truly appreciate it, especially after giving us a fair chance over the past 6 months. We’re glad to hear the medication quality and delivery have met your expectations, but we’re genuinely sorry for the frustration caused by our communication and onboarding experience. You’re absolutely right, clear, timely, and complete responses should be the standard, and we take your feedback seriously. This is an area we are actively working to improve. We’d really value the opportunity to review your experience more closely and make things right. Please send your order details and any specific concerns to [email protected] so I can personally look into this and help address it properly. Thank you again for your transparency—it helps us do better

Response from RefillsApr 28, 2026

We’re very sorry to hear about your experience and understand how frustrating it is when you’re trying to delay a shipment and can’t get timely support. That’s not the level of service we aim to provide. We’d like to help review your account and shipment request as soon as possible. Since we’re unable to identify your account from this review, please email me directly at [email protected] with your full name and account email, and I’ll personally look into this for you.

Response from RefillsApr 6, 2026

We’re very sorry to hear that you’re feeling this unwell, especially given your prior experience with this medication. Your health and safety are extremely important to us, and we understand why this is concerning. At the moment, we’re unable to locate an account under the name provided in the review. Please email me directly at [email protected] with your full name and the email used for your order so we can urgently review this with our clinical support team. Thank you for bringing this to our attention, and we truly hope you feel better soon.

Response from RefillsFeb 25, 2026

Thank you for your honest feedback. We’re sorry to hear that response times and shipping delays led you to feel disappointed — especially after giving us a try. We understand how important timely communication and reliable fulfillment are, and we regret that your experience did not meet expectations. While pricing matters, service and trust matter just as much. If you’re open to it, we’d still like the opportunity to review your case and better understand where we fell short. You’re welcome to reach out to me directly at [email protected], and I’ll personally look into your account. We appreciate the time you spent with us and wish you the very best moving forward

Response from RefillsFeb 25, 2026

Thank you for bringing this to our attention. We understand how frustrating it is to see your order still pending without updates, especially after reaching out multiple times. This isn’t the experience we want for you. I’m escalating this internally so your order status and support messages are reviewed immediately. If you’d like direct assistance right away, please email me personally at [email protected] with your full name and order number, and I’ll make sure you receive a clear update as soon as possible.

Response from RefillsFeb 18, 2026

Thank you for sharing your experience. I completely understand how concerning it can feel to not see movement after placing an order, especially after a significant purchase. I’ve reviewed your order timeline and can confirm that your payment was processed, your provider completed the consult, and your prescription was sent to the pharmacy for fulfillment shortly after approval. When the status shows “sent to pharmacy,” it means the order has moved past medical review and is in the pharmacy queue. That said, I sincerely apologize that you did not receive timely responses to your outreach. That is not the level of communication we aim to provide. I’ve escalated this internally so our support team can provide you with a direct update as soon as possible. If you would like immediate assistance, please reach out to me directly at [email protected] and include your order number. I will personally ensure your case is reviewed and followed through. We appreciate your patience and the opportunity to address this properly.

Response from RefillsFeb 10, 2026

Thank you for sharing this honest feedback. We’re sorry for the frustration you’ve experienced with communication, billing, and referrals , that’s not the experience we want for our patients, especially long-term ones. Our support team will be reaching out to you directly to review these issues and follow up properly.