RefillsReviews of refills.com

I have been waiting for my medication for a month now. The previous one i got from them was not working at all even with high dose and it had particles in it. I called and they just said oh thats too bad that you have a rotten medication with particles. Then U called again yelling and They refunded me and told me tirzeptide might help which was double the price of ozempic and gave me 120 bucks doscount out if 1100$ for 6m supply. Now it has been a month and I have not been updated about my purchase. They tell me different stories each time. They tell me they will call to update and they dont. I am so worried that i wait for so long, then I get another crappy medication that does not work and has no effect, and has particles floating in it and just waste my time and money. Planned to cancel the order, now lets see how long it will take for them to respond to that.

They are 100% shorting the amount of medication in their vials. My husband and I had the same exact experience and their customer service was AWFUL! Took days for them to respond and it was always less than helpful. I would not recommend this site to anyone.

All of the vials sent from the pharmacy have the same expiration date, which means one vial will be expired before I even start it. I've tried to fix this multiple times. Refills.com does not monitor the customer service message boards on their website, nor do they respond to emails. They only method I've made contact is by telephone, which they always tell me they need to get an update on this case, and they will call me back within 1 day, but they never do.

I was a previous customer with this GLP subscription service and cancelled due to extremely poor customer service and frequent issues with the site. Months after cancellation, I receive REPEATED emails asking to come back with 63% off. Guess what? The 63% never came off, and the “new and improved” website is exactly the same: full of glitches. Not only did it not process anything I attempted, but they said they couldn’t cancel due to my account saying “overdue”. Oh and the best response I got from Support? “Where did it say you’d receive 63% off?” IN THE EMAIL YOU SENT ME. Plus, you cannot owe anything as this is not a bill, your subscription literally doesn’t process anything until your payment is finalized. They are a joke and avoid them completely. It’s also completely telling that they respond on here before they even bother resolving your issues on the site. 9/3 Not only have they not resolved the technical issues, but sent the most incompetent emails that started out as another sales pitch after I requested my account be canceled. Claims were also made that they were trying to understand this review. It’s not my job to provide you critical thinking skills or reading comprehension as my complaint is fairly straightforward. After they “cancelled” my account I sent screenshots stating I still couldn’t delete my account. Their response? “ma’am your account is cancelled”. STAY FAR AWAY.

UPDATE TO MY REVIEW: This situation has been resolved to my satisfaction and all of my money has been returned. Having said that, it took a lot of diligence and perseverance on my end to get it done. My review still stands but do NOT. Give them any information on their site until you are ready to become a member and order their products. Refills.com They charged my credit card without authorization and obtained my personal information from auto fill. I purposely did not give my cc information as I was leaving for vacation, didn’t want the product until my return and I wanted to talk with a Physican prior to using the trizepitide. I immediately saw the charge on my bank statement. I contacted refill.com within 8 hours and was told they could not do anything as the ordered had already been sent.

Initially, I was happy with their service. Then, due to a death in the family, I've been out of town and missed several weeks. When I returned, I've reached out multiple times via email and phone to get instructions on how to start again. I was told that I need to update a credit card on file to speak with a physician by support multiple times! For a service I've already paid for?!? I've received ONE reply, then ghosted! It's now been 6 weeks of trying to figure out what dosage to start on. Basically starting over. A complete waste of money. They're shady and fraudulent! I definitely would not advise enrolling with this company. They're a complete joke. 9.16.26-UPDATE-I had somewhat hope that I would receive assistance from this company that I paid over $600 to for a service that I did NOT receive. A plan of care from a physician. Anything. I reached out to the email provided in response to my initial review, and "Hope" was absolutely of no help. Instead, she advised that I would have to sign back up with their service if I wanted to speak to a physician. I have tried multiple times speaking to a physician before canceling their service, and was told in order to do so, I had to have a credit card on file. This company is a joke! There are many other companies that will honor their services and what you pay for with your hard earned money. Refills.com disgusts me and have no morals, customer service, ethics. They essentially stole my money by not providing the agreed service due to not replying to my emails requesting assistance. Fraudulent.

I have not had a good experience so far. I have yet to receive my first shipment and my order status hasn't changed in 10 days, despite the only communication I've received from them saying my order would be processed and shipped in 3-5 days. I've reached out to customer service three times, and have received no reply. If you're on the fence about using refills.com, I'd advise against it. They have a chance to make it right by simply communicating and providing an update, but so far that doesn't look promising. They had no problem contacting me multiple times before I actually committed to my purchase. Once they got my money, it's been crickets.

This whole company is a scam. They took my money, didn’t supply me with half my order. I’ve cancelled my account and they won’t process my prorated refund. No one answers their customer support line, no one responds to the website portal support messages. I now have to file a dispute with my credit card company. This whole company is a big scam.