Marla R.
They refuse to fix their mistakes
I purchased medication from them on the 6 month plan. I was due to receive the 2nd part of my medication and they completely messed up my order. I contacted them well before my refill was due, twice actually, and I was told that my prescription was updated to the new dosage. However, I ended up receiving the wrong dose on delivery. I am now stuck with 6 weeks of medication instead of 3 months due to their mistake. They have refused to fix it. A complete waste of my money and now I have to find a new company to buy from. This is completely unacceptable. **Their response is completely disingenuous. When I spoke to them about THEIR mistake, they refused fix it multiple times. If they truly wanted to fix things, they would have. This company is a scam. Don't believe their BS response.
Response from RefillsJan 10, 2026
Thank you so much for sharing your experience with us. We sincerely apologize for the inconvenience and frustration caused by the mix-up with your medication order. Your health and satisfaction are our top priorities, and we truly regret that we didn’t meet your expectations this time. We appreciate you reaching out to update your prescription and understand how important it is to receive the correct dosage on time. Please know that your feedback is invaluable, and we are committed to improving our processes to prevent issues like this in the future. If you’re open to it, we would love the opportunity to make things right and regain your trust. Thank you again for your honesty and patience.