RefillsReviews of refills.com

My first round of 5 shots has done nothing. I have gained 4 pounds. It may as well have been saline. My next round was set to be the same dosage. I asked for an increase. The doctor agreed and asked me to contact support. Customer support hasn't responded to me after a week. I paid the fee for my current round 2 weeks ago. My next dose is in 2 days, but I have no notifications about the delivery. The company keeps charging earlier and earlier in the month, yet there are 5 shots per round. Beware!

Refill.com support is unprofessional and not a good company to work with. They give conflicting information. They don’t respond to messages in a timely manner. If the product does not work, don’t expect much of a refund because of their policy which is a bunch of crap. Don’t recommend them at all. Also, they hung up on me.

My credit card was charged $149 on 1/17/2025 for a Semaglutide Titration monthly prescription. I have reached out to customer support email address twice asking for an estimated delivery date. Refills.com agent, “Carl”, has now pushed the blame on the compounding pharmacy, ProRx. Their customer support line, 888-458-5061, gets you to a prerecorded message of an agent. ***I am aware of how ridiculous this next part is going to sound.*** At first it sounds like an agent introducing themselves and asking how they can help. The agent then acts like the call is breaking up and they can’t hear you. The agent in the recording then says they have no choice to disconnect the call. I tried calling from other’s phones and in different locations. Also, there is no option to leave a voicemail. I have asked for a refund twice and been denied.

Please read carefully, this can and will happen to you. 1st order, no problem. Shipped to me in about a week. Everything from then on has been almost unbelievable. After receiving the starter dose, again, on month two, I attempted to contact "support". The phone number simply forwards you to a voicemail box. 19 calls later and never have I even been put on hold to wait for a representative. Straight to voicemail after hitting "1", indicating I'm an existing customer. Messaging support on their portal is equally frustrating. For the month of December, every message went unanswered. Month three, my card was charged and, again, was sent the same exact starter dose. I started, again, calling and messaging. It took a week to receive my very first message back, which indicated that they were "processing a reshipment" for the correct dose and warning it may take pharmacy several days to process the request, at which point I would receive tracking information. That was 15 days ago and the portal still states "sent to pharmacy". It has not been processed and isn't on its way to me. Foolish to have gotten my hopes up, thinking after two months, the issue was finally going to be remedied. I'm not sure how this hasn't gotten shut down by now. I've never experienced something like this, always believing it wouldn't happen to me or thinking customers that had similar issues had a different set of circumstances or perhaps were being difficult. I've done all that I can on my end. The funds are always ready and available to them when they charge my card and I'm not trying to haggle over price. I'm simply trying to receive the medication that I've already paid for, at the correct dose according to their prescribers schedule. I won't speculate regarding whether Refills com is ai driven or how these issues are perpetuated. However, I will say that enrolling & purchasing medication from them will not result in actually getting it nor will any solutions or support be available to you. Issues do not get resolved, leaving you waiting and hopeful at first, followed by attempting to recoup funds for products not received and avoiding further charges from being withdrawn. Read other reviews, looking for common themes and be sure to scrutinize any comments utilizing keywords like "smooth" or positively praising any type of "support". Support does not exist, period. Please don't make the same mistake that I did, and think that it won't happen to you.

If you want GLP-1, go literally anywhere else. Before I ordered, there were countless positive reviews, and customers were getting their orders within just a few days. That gave me a good sense of security, so I took the leap. I got excited about the 40% off offer as well (especially since money is tight). My partner was on board and we were gonna put some of our money and focus on me this year. I ordered on the 16th of January and I still have not received my order. The next order is scheduled on February 10th, and support has not responded to my calls and messages. Support responded at first when I had questions, but when I messaged them on the 5th business day (well after the 48-72 hour business timeline they gave me) support stopped responding and still has yet to. Look. I get it. I ordered right before a holiday… But I noticed on the rx.com subreddit that people were getting their orders before me and they ordered after I did. I messaged the mod who is supposedly helpful on the subreddit for help and all I’ve gotten in response was that it was escalated. This place needs a total reorganization and new management because I feel scammed and taken advantage of. Ordering medication online is already scary and vulnerable, and this place made the experience a whirlwind of anxiety and stress. Do not give them your money. Save yourself some stress, time, and sanity and go ANYWHERE ELSE.

I placed the order on the 24th. They were really fast with approval and payment, however my order has been waiting for delivery for days now with no update. All of a sudden they are no longer easy to contact, no option to speak to someone over the phone, goes straight to voicemail. Haven't responded to my text and no option to cancel membership on the portal, only allows you to update payment method. Im convinced this site is a scam sadly

Update: just received my order; one day shy of 3 weeks. Not a good way to start. It’s been 11 days since my first order (January 16) and I have yet to receive my order. Support states that the pharmacy is experiencing high volumes of orders and that it’s still being processed. So far I’m not impressed. Also they already have my 6 month refill date in 4 months with my payment in 5? Something is off. I’m giving it another week.

Do NOT buy anything from this place. I believe it’s 100% AI. They offer chat, doctor and phone support but no one reads or responds. I ordered medication, my money was processed within 24 hours, but after 8 days no action was taken on my order, nor could I find out why nothing was happening. I cancelled my order but only received 75% of my money back. I have disputed charges through my credit card company. No resolution yet. BUYER BEWARE. Please look for a different company.